The following are some of the most recent customer letters we've received via email. Since all these are a lot to read, we haven't bothered re-typing the letters we've also received, much less transcribed the complimentary phone calls.
We are never more proud than when we can make our customers happy enough that they take the time to send a special compliment. In this crazy computer business when so much can go wrong and it can sometimes be so difficult to make everyone happy, we live for the opportunity to help someone's life be just that much more satisfying. To all who have written or called, we humbly thank you. To those who haven't, there isn't a day that goes by where we don't remind each other to do everything we can to make each and every individual customer happy enough to do so.
"This is a Thank you! Your comment that the G5 2.5GHz Quad would not bring much improvement for what I am trying to do was right on the money. Because you did not try push me into buying something more without first forming my own opinion, you have now gained a customer. I will just need to budget for that "dream system" down the road."
Thank You, H.U., Brandon, MS
"I love doing business with PowerMax. I'm pretty sure I'm one of their smaller customers, but I have always been treated as if my order was the most important one of the day. It doesn't matter who I talk to at PowerMax -- from the person who answers the phone to the salesperson I regularly work with -- they're always cheerful, helpful and willing to go the extra mile to make sure I'm getting the best product for my particular situation and budget. I'm going to keep coming back!"
Thank you, again, PowerMax!,
B.V., Marquette, MI
"I only wish all the people I deal with over the phone or online were as professional and helpful as you."
Respectfully, R.F., Dayton, OH
"It's nice to know there are people like you who take the time to make things a little easier for us. It's folks like you and your company that make the Mac experience so unique and pleasurable. Keep up the good work."
"Your disk solved the problem. What a wonderful example of service after the sale! If you need or want a sincere testimonial regarding the quality your service, I would be happy to confirm that."
Thank you,H.A., Philadelphia, PA
"Since my first call, (your rep) was superbly courteous, diligent and helpful. He followed up the status of my orders "before" I inquired about them. This level of service is "rare". Seldom one finds in Miami (or many other cities) this kind of personalized treatment. (You) have won me as a customer."
Sincerely, J.T., Ph.D., Miami, FL