Returns Policy

Not satisfied with your purchase? PowerMax takes pride in our reputation for excellent customer service. Our goal is to make returns as easy as possible for you.

  • Upon receipt of your item(s) you have up to 10 business days to request a return on New & Used products
  • If your item is dead on arrival, contact PowerMax within 5 business days for a request for return and we will provide a full refund. PowerMax will provide a return label at no additional cost. This includes Configure to Order items.
  • Review the list of non-returnable items below
  • All return shipping charges are the responsibility of the customer unless item(s) are dead on arrival

New Apple and Non-Apple Returns 

  • A 15% restocking fee will be applied on all unsealed products
  • PowerMax is an Apple Authorized Service Provider. All new Apple products come with 90 days of tech support and 1 year product warranty. AppleCare+ extends the tech support and warranty to 3 years.

Used Apple Returns

  • After 10 business days of receipt, if you are unsatisfied with your used/open box products for any reason, PowerMax will allow for one exchange or upgrade within 30 days. A $50 restocking fee will be applied

PowerMax Used Product Warranty

  • All Used PowerMax computers come with a 120-day warranty that can be extended to 6 months or 1 year
  • Warranty covers tech support and hardware failures not caused by accidental damage – i.e. liquid or drop damage
  • Our techs will be available to troubleshoot software issues by phone or email
  • For warranty work on hardware, we split the difference on shipping, you pay to ship to us, we pay to return to you

Non-returnable Items

  • Configured-to-order (CTO) computers
  • Consumables; ie printer cartridges, batteries and CD/DVDs
  • Software

Request for Return

To request a return, please send us an email to  with your name, phone number, order number and the reason for the return.


  • For full credit, orders must be cancelled before it ships!
  • If your order has already shipped before a cancellation has been requested, PowerMax will deduct the cost of return shipping charges from the return credit.

*Return shipments must utilize trackable shipping methods (UPS ground, FedEx ground, USPS Priority). Please include tracking number.

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