[et_pb_section admin_label=”section”][et_pb_row admin_label=”row”][et_pb_column type=”4_4″][et_pb_text admin_label=”Text” background_layout=”light” text_orientation=”left” use_border_color=”off” border_color=”#ffffff” border_style=”solid” module_id=”table-order-css”]

RETURN POLICY

We will accept back for a full refund or replacement any product returned in complete, undamaged and unmarked condition, with the exception of product that was ordered through Apple’s CTO (Configure to Order) process, opened memory or software. Please see the table below for timeframe , restocking fees and cost responsibility.

Please contact our customer service at 800-844-3599 to obtain your Return Authorization Number (RA#). Please understand that we can not accept returns that have not been authorized.

If applicable we will email you a return mailing label to ship back to us.

Important note: PowerMax will only arrange to cover return shipping on verified DOA Apple computers to the lower 48 states, otherwise all return freight is the responsibility of the customer.


PowerMax does not permit the return or offer refunds for the following products:

Return Procedure

If you have a problem with any product received from us, proceed in the following manner:

  1. Call or email your sales representative and explain the situation. We will do everything in our power to work with you to rectify the problem or help you interface with the manufacturer.
  2. If there is a need to return a product to us, one of our technicians who are authorized to issue you an RMA number for its return will do so. You will be asked to acknowledge a document indicating that you understand our return and packaging policies.
  3. Any returned product must be returned in its original packaging with all manuals, cables, etc., in as new condition, or full credit will not be issued.

All returns must have prior authorization, and must have a proper RMA number issued by an authorized PowerMax representative clearly written on the label on the outside of a double-boxed packing carton. Items that are not clearly and properly marked will be refused at our receiving door. Under no circumstances may product be returned to PowerMax more than 14 days past the date of the issued RMA.

Due to contractual obligations with our distributors we cannot accept returns on software. This includes hardware products that come with software bundles. Understand and read the manufacturer’s literature before opening any software! Defective software will be replaced with the same title only, and must be returned complete.

PowerMax will pay return freight to the customer for any defective or replaced product. Customer pays freight for all returns to PowerMax, unless PowerMax is at fault for mispackaging, or it is a certified DOA of an Apple computer.

The function of your product is governed by the warranty issued by each manufacturer. PowerMax cannot assume any responsibility for products manufactured by other companies. All warranties expressed or implied are the individual manufacturer’s responsibility, and are ultimately decided by them.

Important note: PowerMax recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to us or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30 calendar day waiting period before the USPS will initiate a trace.

• Product that was ordered through Apple’s CTO (Configure to Order) process

• Opened memory or software

PREPARE AND SHIP YOUR RETURN

Please ship as follows:

Once we receive the return:

If applicable we will inspect and possibly test the return to verify that it is covered under our warranty and has not been subject to abuse, misuse, physically damaged, altered, or had unauthorized repairs or modifications. We will notify you is there is any potential problem with the returned product.

RESTOCKING FEES / SHIPPING RESPONSIBILITY

A restocking fee is a percentage of the item’s price, depending on the type of item and the condition in which it is returned.

 

    Timeframe Pays return Shipping *** Restocking Fee
Return for Credit        
  New, unopened box 15 Days Customer Yes, up to 15% of purchase price
  Opened box /
product does work
15 Days Customer Yes, up to 25% of purchase price
  Opened box / product does not work 15 Days PowerMax No
Replacement *      
  New, unopened box 15 Days Customer No
  Opened box /
product does work
15 Days Customer Yes, up to 25% of purchase price
  Opened box / product does not work 15 Days PowerMax No
Repair      
2 Years PowerMax ** No
2 Years PowerMax ** No

*        Replacement must be equal or higher value
**      PowerMax will pay shipping back to customer after repair
***     PowerMax is not liable if an item is lost or damaged during shipping is not insured

NOTE: If the reason for a return is not a result of an PowerMax error, the cost of return shipping will be deducted from your refund unless your item qualifies for a free return.

REPLACE / REPAIR
PowerMax shall use reasonable efforts to repair or replace any product covered by this warranty within thirty days of receipt. In the event repair or replacement shall require more than thirty days, we will notify you accordingly. PowerMax reserves the right to replace any product that has been discontinued from its product line with a new product of comparable value and function.

PowerMax reserves the right to modify or discontinue, without prior notice to you, any model or style of your product.

If warranty problems arise, or if you need assistance in using your product, contact:

PowerMax
Customer Service Department
9730 SW Hillman Court, #600, Wilsonville, OR 97070
Tel:1-800-844-3599
Hours: 9a-5:30p M-F (PST)

OUTSIDE THE US
This warranty is valid to U.S.A. customers who have purchased this product from PowerMax or an authorized PowerMax dealer in the U.S.A.
Please contact the reseller you purchased the item from or the territory distributor.

This warranty does not cover products that have been subject to abuse, misuse, physically damaged, altered, or had unauthorized repairs or modifications. This warranty does not cover defects due to normal wear and tear and other conditions.

Errors and Omissions
While we work hard to maintain our web site accurately, once in a while a mistake will occur. Accordingly, we aren’t responsible for typographical or pictorial errors or omissions, but will endeavor to fix them as soon as we become aware of any problems or mistakes. Another way to say this: If we screw up and put a price of $1 on an item that always sells for a lot more than that, no, you don’t get it for a buck, and no, there’s no law that says you should. We’ll be sorry for the excitement that coursed through your body when you hoped you were getting the deal of a lifetime, but mistakes happen, that’s all.

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]