Our repair and service process is simple. Just bring in your Mac (or ship it to our headquarters) and one of our Apple Authorized Service Professionals will diagnose the problem for free. Then we'll charge one low, flat repair fee depending on the age of your machine.
We don't charge an hourly rate no matter how involved your repair!
Below is a complete list of the services and rates we offer.
All computers currently under Apple factory warranty receive repair and service free of charge. For units with the AppleCare service plan, coverage is extended to three years from computer purchase date.
After your computer is checked in for service, it will be subject to a flat rate labor charge, which will cover all diagnostic and software work, and any labor necessary for hardware repair.
• Flat rate labor/diagnostic fee: $99
• Ram/Battery install: Free with purchase
• Data transfer/backup: $99 (customer is responsible for backing up their data before servicing)
*The reason the age of the computer creates a disparity in service rates is due to the relative difficulty of obtaining parts, the lack of technical updates supplied by Apple on older machines, and the obsolescence of diagnostic software for older generations of Macs.