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Apple Authorized Reseller

FAQ - New Macs

We polled our Mac Experts who have spent so much time answering questions and talking with customers like you to get the most commonly asked questions about our new Macs. Of course, you can call yourself and ask your own questions too. Because we know you're unique, just like everyone else!


Are your Macs the same as Apple's?

All Macintosh comes rolling off the same assembly lines, it's just a matter of which warehouse they end up in. We're an Apple Authorized Reseller, so you can rest assured our Macs are the same as you'll get from any authorized reseller or Apple direct.

What does the term "CTO" mean?

CTO stands for Configure to Order. That means the computer is configured by Apple at their factory to the specs listed for that specific model. CTO Macs are generally not stocked by anyone, but Apple will customize it at the factory for you and we can facilitate that for you.

If I get a RAM upgrade with my computer, what kind of memory will be in there?

RAM (or memory) is probably one of the most misunderstood commodities in the computer industry. The bottom line is that with Apple there are two ways to upgrade the RAM (for those Macs that will accept upgrades). The first is through the CTO process, as discussed above. The second is to have it installed by PowerMax prior to shipment. When we do that, we'll always use memory obtained from memory manufacturers, mostly because when you buy it direct you get a lifetime warranty. Apple-provided memory only has the same warranty as the machine itself, which is one year, or three years if you buy it with AppleCare. If for some reason you specifically want an Apple-warranted memory upgrade, make sure you discuss that with your PowerMax representative.

What does the term "Open Box" mean?

That means the computer box was opened and the computer likely used for a short time, whether on one of our counters as a demo or with a customer who used it for a short while only to find out it wasn't quite what they needed. They represent very good values because of course after you use a Mac for a few days, it becomes just as used as an open box even if you bought it brand new.

What do you mean by "Shared Video" or "Dedicated Graphics Card"?

Certain Macs have graphics cards built into the processor as opposed to independent, or dedicated graphics cards. Since graphics cards carry a substantial part of the computing load, if your work involves a lot of use of graphics imagery on your screen, knowing whether the graphics card is dedicated or integrated (aka Shared) can be important. As always, talk to a PowerMax Mac Expert if you're concerned at all as to which Mac will be right for you, new or used.

Is the warranty any different when I buy a new Apple product from PowerMax?

Nope. In fact, it's a benefit to buy from us in that you get access to our awesome technical support as well as from Apple, and you can get any Apple product under warranty serviced by any Apple authorized service center around the world. We do recommend the purchase of AppleCare with every new Mac... it's a terrific value and gives you a lot of benefits in addition to the warranty being extended to three years.




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