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Ask Max: Stopped print job problems

Asked on 09/10/2007:

I have an Apple eMac running OS X 10.3.9. I have a HP DeskJet 932C printer. When I try to print anything I am told that printing jobs are stopped. When I try to start printing again I get the error message: pictwpstops-got an error disposing of document=-9783. I am computer illiterate so all the help you could give me would be greatly appreciated. Help on where to look for solutions would help also. I just spent 4 hours looking thru several troubleshooting forums without finding anything useful.


The most effective way to troubleshoot a printing problem like yours is to reset your printing system on the Mac. Mac OS X uses a central printer system to control all printers and sometimes it gets fouled up. You can get to the printing system through the Printer Setup Utility application. It is located in the Utilities folder that is inside the Applications folder. Under the Printer Setup Utility menu, select ™Reset Printing System.™ Next click on the Reset button and enter your password when prompted. All your printers in the list will disappear. You can now add your printer back to the list. Click on the Add button and select your printer from the list. Wait for a few moments and then click on the Add button at the end of the list. You should now see your printer in the main Printer List. Close Printer Setup Utility and try printing something.

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