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Ask Max: Problems with reinstalling Microsoft Office for Mac

Asked on 04/21/2010:


Here is the latest update on what I have done. I have corrected a database problem - so I get no more pop up messages at all. But now I had a problem installing Microsoft office 2008 for Mac. Everything installed - but when I add my serial number it just blinks and does not move further to install everything - I've tried everything and have tried with all the applications. I do NOT get a message saying that the serial number is invalid, the continue button is blue, indicating that everything is cool, but I cannot move forward. What is happening? This is insane. It happened when I did all the updates to MS Office 2008 - 3 updates I think - after that was completed and I needed to re-enter my serial number, it does not move forward. It just keeps blinking blue.

Jacob, I really need help with this. I have a deadline project due and I have to have all the Office products to do it. I certainly cannot afford to go purchase it again - please help me. I have seen on the Internet many people have had this problem, but I have seen no solutions.

Can you help me? Will you help me?

Sincerely, and in desperation (I know that sounds dramatic, but it's true),

- Dean


I assume that you have removed the old key already per the regular instructions from Microsoft:

In the Finder, select /Applications/Microsoft Office 2008/Office/OfficePID.plist, and then on the File menu, click Move to Trash.

Select /Users/username/Library/Preferences/Microsoft/Office 2008/Microsoft Office 2008 settings.plist, and then on the File menu, click Move to Trash.

On the Apple menu, click Restart.

After your computer restarts, open any Office 2008 application. The Office Setup Assistant opens.

Accept the software license agreement, and then enter your valid product key.

If this does not resolve it you probably will need to contact Microsoft to resolve this Product Registration issue.

If email is your primary use of Office, you can use the Apple Mail application that came with the Mac OS to Receive and Send email. I use Mail instead of Entourage and have had better luck. You may also want to look at the free Google Doc Apps to do some of the Office work that you had done with the Microsoft Products, until you get them back to a working condition.

Good luck - hope that helps,

- Jacob

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