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Ask Max: Opening the CD Door on Startup

Asked on 09/02/2008:

I have been needing an interior hard drive for some time. This one was almost full, and I have been deleting images and files constantly to keep the drive less than full. A friend was going to help me install a larger one, but I am still waiting. So, today, I received a software update and when the computer restarted, that fan came on and the apple came up but then all froze. So, what do I do now? I can't install the hardware test DVD as it will not open the DVD door. Can you help me? Or suggest what I should do?


You can access the eject function two ways in this situation; boot up holding down the Option key and then use the eject key to eject the drive when you get the boot loader screen. Also, you can hold down the mouse button on startup, that will force the CD to eject. After that, you will have to use Disk Utility to repair the drive or do an Archive and install of the Mac OS.

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