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Ask Max: My 27 inch iMac fell and the case is bent. Can the glass be replaced?

Asked on 05/05/2010:

Hi Jacob,

My girlfriend and I awoke in the night to the sound of the table with my new iMac 27 inch on collapsing, the Mac landed face-down on the floor.

The glass screen has shattered and the metal casing has warped in a couple of places. Somehow it took the wireless keyboard with it, which is now bent in the middle.

After about an hour of panicking I thought, hmm, I wonder if it still works, so plugged it back in and it sprang to life. The display is perfect, I can access all my files, airport, speakers, cd drive...all good. The keyboard has bitten the dust though, so I'm using my old PC one.

Basically what I want to know is, can the glass be replaced? Would I be without it for a long time, and the big question, is it going to cost a lot to fix?

Thanks very much for your help,

- Oliver


27 inch iMacsThe glass can be replaced easily, it is held on with magnets. However, there could be a problem if the bend in the case prevents the replacement of the glass. If the glass can not lay flat on the case, it may cause it to crack or let dust in. The glass for a 27 inch iMac should be $120-200 to replace but again the bent case is the X factor.

Bring it into a service shop for a better estimate of the work needed to get the glass replaced.

Hope this helps

- Jacob

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