Ask Max: How to Unlock an iPod If You've Forgotten the Password
My son has an iPod that is locked. He can't remember the combination. What can I do to get unlocked?
A forgotten password is a common occurrence on iPods, so Apple has a few ways to help get you past a locked iPod. The first way you can connect the iPod to the computer it was originally configured on, and open iTunes. When you disconnect iPod from the computer, it will no longer be locked. You then can go into the preferences and turn off the lock. If you don't have access to the original computer or it just does not work, you can jump to the second method. The best fix for any iPod problem is the classic "restore your iPod to factory settings." That this will erase all data on your iPod and take you back to day one, but you can just add your music and data back to iPod from iTunes. This is the true benefit of the iPod / iTunes relationship.