ASK MAX: MY APPLE MOUSE WON’T SCROLL UP – ONLY DOWN!
Thanks for any help you might offer. The old one was wireless this newer one is USB – I disconnected it and plugged it back in but nothing helped.
If you’re using more recent technolgy, like the Magic Mouse or Magic Trackpad, you might be experiencing directional scrolling issues as well. The defaul for both devices is what Apple calls “natural” scrolling. The page moves in the same direction as your fingers. If you use the scroll gesture (two fingers) in an upward motion, the page actually scrolls down. Personally, I find this backwards, so I go into System Preferences, click on mouse or trackpad, and uncheck the “natual” movement. This way when you pull your fingers down, the page scrolls down as well.
It really comes down to personal preference. Apple has a support document that walks you through the steps.