PowerMax Trade-In Process
PowerMax is proud to offer a trade-in, trade-up program to our customers. This allows you to trade in your old Mac, iPhone, iPad or iPod towards the purchase of a new one immediately. If you haven't decided exactly what you'd like to buy, you may also put money on account towards a future purchase.
Here's How the Process Works:
First, call 1-888-769-7629 or submit a trade-in request to one of our helpful sales consultants with a description of the product that you'd like to trade in. Our consultants will quickly respond to you with a quote on your trade-in. This quote assumes that everything is in working order and that the device is in good aesthetic condition as well.
Agree to the Quoted Value and the Terms and Conditions
Once you agree to the quoted trade value, our technician will send you an email describing the terms of trading in with PowerMax.
To paraphrase, we need to receive the trade at our dock within 2 weeks of agreeing to the trade value. Every device must come with the default accessories (mouse and a power cord for Macs, USB connectors for iPod/iPhone/iPad). Certain computer models also require special cables or adapters that we require with the trade.
If you're trading in accessories that require special software or drivers, we expect those to be included. You'll then respond to our email and state that you agree to the terms and conditions.
Send Us Your Trade-In
Next, we'll send you another email message which includes your unique trade-in number. This trade-in number should be clearly written on the shipping label of your trade shipment, as it allows us to track and identify your trade-in when it arrives at our receiving dock.
Keep in mind that you own the trade shipment until we check your trade over and decide that we are buying it from you. If the shipment gets lost in transit, you'll need to have your tracking number(s) available in order to file an insurance claim with your shipping company.
All items should be shipped with their original boxes and styrofoam when available. Under no circumstances should you ship anything packed in shredded paper, newspaper or other easily compressed materials such as clothes or towels. Bubble wrap and styrofoam peanuts alone have also proven to be poor packing material (bubble wrap pops and peanuts will allow the computer to settle) but together they work great.
Another option that works well is to place your device, snugly packed with bubble wrap or peanuts, in a smaller box and place this box, surrounded with peanuts, in a larger box. Prior to shipping it to us, please alert us to any problems with your device, as this will expedite your order.
If you no longer have the original box - or just don't want to be bothered with looking - consider our Concierge service! We will send you an empty package specifically designed for your trade.Upon receipt, follow these steps:
- Open up the package
- Place your trade inside
- Tape up the package
- Apply the prepaid shipping label and take the package to a UPS pickup location, such as The UPS Store.
It’s that easy! No more worrying about packages or insurance. Please contact your sales representative for more details about Concierge Service.
At this point, you can order your replacement item. You will be charged the entire amount, but once the evaluation of your trade-in is complete, your credit card will be credited for the amount of the trade, assuming we didn’t find any major problems. Or, you can wait until the evaluation is done and use that credit toward anything else you want to purchase.
Evaluation of Your Trade-In
When the trade arrives, one of our technicians will perform a thorough evaluation. All aspects of the device must be fully functional and the unit must be in resalable condition aesthetically. For computers we do a low-level hard drive format and install a fresh copy of the Mac OS. We'll then run a full diagnostic test on every component, port, and accessory on the computer. We will fully test all of the accessories. If we find a problem, it will impact the trade value.When it comes to trust, this trade-in process is truly a two way street:
- We trust you to send us a machine that we'll be able to check out and resell, that we won't be wasting our time by evaluating.
- On the same token, you trust us to evaluate your trade fairly.
You Get Credit for Your Trade-In
Finally, when the trade has passed all of our tests, we will give you credit for the trade.We can:
- Send you a check or credit your credit card back for the agreed-upon amount (if you've already received your replacement)
- Put credit on account for a future purchase.
Once your trade is complete and everyone satisfied we put the device up for sale in our used Mac, iPod, iPad or iPhone inventory as a quality, pre-owned PowerMax product.