Shipping & Delivery FAQs

How do I find out the status of my order?

Once your purchase has been shipped, you will receive a Shipping Confirmation e-mail, which will include the UPS tracking code and link to the UPS site.

If you have not received either the Shipping Confirmation e-mail yet or a personal update from your PowerMax consultant, it’s more than likely your products will ship out in the next 24 hours, unless otherwise noted from your sales representative. If you would like more details, feel free to contact our Customer Service team at 1-888-769-7629 or e-mail sales@powermax.com. Since we don’t use voice mail during office hours, and always answer our e-mails, we’re always able to make sure you know exactly what’s going on, from a real live human being.

How long will it be before I receive my goods?

You may have noticed that when you calculated shipping on our site, you were given choices of 1-2, 2-4 and 5-10 business days. The reason we do this instead of asking you to choose between UPS 2 Day or Next Day, etc., is that we want to know when you want the products, and we then take that information and do everything we can to get it to you during that time, regardless of what shipping method is required. We will even sometimes arrange for warehouses across the country to deliver products to cut down transit time, which can cost us a bit more, but we’ll always do whatever it takes to exceed your expectations.

If there are any back orders, special orders, or other issues that would delay your shipping, you will be personally contacted by your sales rep. Obviously, international orders, including shipments to APO/FPO and military addresses, are going to take a little longer for proper packaging and paperwork. For more details please see our International Shipping details below.

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