Why buying from PowerMax is risk-free
If there's one thing you should know - it's PowerMax wants you to be 100% satisfied with your product. Because we sell so many different products from a variety of sources, our return policies are specific to the kind of product you ordered. Take a look:
| Product Type |
Return Window |
Details |
| Third Party Products |
30 Day Full Refund |
You can return your item for a full refund within 30 days of purchase with the exception of Apple BTO products, opened memory or opened software. Returns on all new 3rd party products must be in complete, undamaged and unmarked condition. |
| New or Factory Refurbished Apple Products |
10 Business Days |
If you are not satisfied with your purchase, contact your PowerMax customer service representative within 10 business days of the receipt of the product. Provided you return an item unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. A 10% open box fee will be assessed in any opened hardware or accessory. |
| Pre-Owned Macs |
90 Day Full Refund & DOA Protection |
In addition to a 90-day warranty, we will guarantee any pre-owned Mac to be in good operating condition upon its arrival or we'll pick it up and send you a new one if returned within 72 hours of receipt. |
For full details please take a look at our Returns & Errors page.
Back to Top
We warranty our work
In addition to the below warranties on Apple products, we're happy to facilitate communication with manufacturers of non-Apple products at any time (some of them are notoriously hard to communicate with) and do everything we can to make sure manufacturers honor that commitment.
| |
1 Year AppleCare |
3 Year AppleCare Available? |
90 Day PowerMax Warranty |
6 Month Powermax Warranty Available? |
| New Apple Computers |
Yes |
Yes |
No |
No |
| Apple Refurbished |
Yes |
Yes |
No |
No |
PowerMax
Pre-Owned |
Nope |
Nope |
Yes |
Yes* |
For more info please check out our warranty page.
Back to Top
Pricing Protection
We've all been there: you pick up the latest gadget only to see it advertised by that same retailer one week later at a 25% discount. Well, with PowerMax you don't have to worry about feeling duped.
If you see a reduced price on an item you've purchased within the last 10 days just let us know and refund or credit the difference back to you.
For full details please take a look at our Returns & Errors page.
Back to Top
Seen enough? Add this to your cart!
Drobo 4-Bay FW800 & USB 2.0 Storage Array
$419.89
Back to Top
The best place to beat the Apple tax, as seen in:
"PowerMax... is a quirky, knowledgeable company not afraid to crack a joke while working."
Paul Smith
Sustainable Business Innovator
Founder GreenSmith Consulting
"PowerMax is a Mac nerd's dream.."
Back to Top
Chat With a Mac Expert Now!
From 6:30am to 5:30PM PST you'll (typically) find a real, live human ready to answer all your product questions and provide helpful information.
Chat with our team now »
Back to Top
Why People Like You Chose Powermax
I'm appreciated your taking care of the video card issue. Your company's customer service is vary good. You take some cost to fix the video card issue. So, I buy this software from here not other company as my appreciation. I would really like to thank you for the astounding customer service you and PowerMax have provided; ironically, not even Apple comes close to service such as this.
Thanks so much,
E.R., Boulder, CO
I just wanted to say thanks for taking the time to CALL me after you were unable to reach me via e-mail yesterday. I am glad that you contacted me when you discovered that the mouse that I ordered was no longer available in the color that I wanted and am very impressed with the personal approach that you and PowerMax have taken even though PowerMax is an online vendor. Even though I was not able to purchase from PowerMax on this occasion, I will certainly buy from you in the future. It's nice to see that there are still people out there that care about their customers.
Best Regards,
J.T., Okemos, MI
I thank you and PowerMax for the always terrific service. I must always remember to check with you guys first.
Thanks,
S.S., Los Angeles, CA
Thanks for all the information, it is a great help. I will let you know how it all comes out - and may have to ask you for some more help. I appreciate your consideration - actually this is the way I have been treated by everyone I have worked with at PowerMax. I wouldn't buy a Mac anyplace else. This is my second one from PowerMax.
Take care,
R.H., Plano, TX
Thank you, thank you, thank you. I'm so amazed and impressed that you took the time to answer my question the same day I wrote it, and in such detail. I have had such wonderful service and experience from PowerMax that I will be a customer for life, you can count on it. I love my little PowerBook.
Thank You and God Bless.
R.S., Dallas, TX
You can read these and more on our testimonials page.
Back to Top
Your old Apple gear has value with our trade-in programs
Your electronics always have value with our trade-in programs! We are one of the only places to trade-in your old Mac or iPod. Save on your new stuff by trading in those old electronics.
Mac & iPod Trade-In Program
All Mac trade-ins are handled directly through PowerMax.com. Fill out our online trade-in form and we will issue a quote for the trade-in value of your Mac (typically within 24-48 hours).
Back to Top
Tired of reading product info? Take a break!
While some ecommerce websites are all about SELL SELL SELL we take a slightly different road. One that involves Sasquatch. Join us on that journey, won't you?
Back to Top
Surely you're ready to add this to your cart! (Don't make us beg..)
Drobo 4-Bay FW800 & USB 2.0 Storage Array
$419.89
Back to Top
