Chat With a Mac Expert Now!
Our live chat customer service team is (typically) available Monday through Friday, 6:30am to 5:30pm Pacific Standard Time.
Please feel free to chat with one of our experts, and if unavailable, contact our sales team at sales@powermax.com
Why buying from PowerMax is risk-free
If there's one thing you should know - it's PowerMax wants you to be 100% satisfied with your product. Because we sell so many different products from a variety of sources, our return policies are specific to the kind of product you ordered. Take a look:
For full details please take a look at our Returns & Errors page.
| Product Type | Return Window | Details |
|---|---|---|
| Third Party Products | 30 Day Full Refund | You can return your item for a full refund within 30 days of purchase with the exception of Apple CTO products, opened memory or opened software. Returns on all new 3rd party products must be in complete, undamaged and unmarked condition. |
| New or Factory Refurbished Apple Products | 10 Business Days | If you are not satisfied with your purchase, contact your PowerMax customer service representative within 10 business days of the receipt of the product. Provided you return an item unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. A 10% open box fee will be assessed in any opened hardware or accessory. |
| Pre-Owned Macs | 90 Day Full Refund & DOA Protection | In addition to a 90-day warranty, we will guarantee any pre-owned Mac to be in good operating condition upon its arrival or we'll pick it up and send you a new one if returned within 72 hours of receipt. |
We warranty our work
In addition to the below warranties on Apple products, we're happy to facilitate communication with manufacturers of non-Apple products at any time (some of them are notoriously hard to communicate with) and do everything we can to make sure manufacturers honor that commitment.
| 1 Year AppleCare | 3 Year AppleCare Available? | 90 Day PowerMax Warranty | 6 Month Powermax Warranty Available? | |
|---|---|---|---|---|
| New Apple Computers | Yes | Yes | No | No |
| Apple Refurbished | Yes | Yes | No | No |
| PowerMax Pre-Owned |
Nope | Nope | Yes | Yes* |
For more info please check out our warranty page.
Pricing Protection
We've all been there: you pick up the latest gadget only to see it advertised by that same retailer one week later at a 25% discount. Well, with PowerMax you don't have to worry about feeling duped.
If you see a reduced price on an item you've purchased within the last 10 days just let us know and refund or credit the difference back to you.
For full details please take a look at our Returns & Errors page.
Why People Like You Chose Powermax
Thank you soooooo very much for the excellent follow-up and great consistent communication. I know this is a small order than some, but you treated me as if it was a large order. Hats off to you!
- Best Regards,
- Oxnard. CA
Just to let you know, the iMac got here safe and sound. Everything is up and running and I'm loving it. I just wanted to thank you for your help and giving such good customer service. I'm really impressed with PowerMax and I'll definitely be doing more of my Mac shopping with you guys.
- Thanks again,
- APO A.E.
I just wanted to say thanks for taking the time to CALL me after you were unable to reach me via e-mail yesterday. I am glad that you contacted me when you discovered that the mouse that I ordered was no longer available in the color that I wanted and am very impressed with the personal approach that you and PowerMax have taken even though PowerMax is an online vendor. Even though I was not able to purchase from PowerMax on this occasion, I will certainly buy from you in the future. It's nice to see that there are still people out there that care about their customers.
- Best Regards,
- Okemos, MI
You can read these and more on our testimonials page.
Your old Apple gear has value with our trade-in programs

Your electronics always have value with our trade-in programs! We are one of the only places to trade-in your old Mac or iPod. Save on your new stuff by trading in those old electronics.
Mac & iPod Trade-In Program
All Mac trade-ins are handled directly through PowerMax.com. Fill out our online trade-in form and we will issue a quote for the trade-in value of your Mac (typically within 24-48 hours).













