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Returns & Errors

Return Policy on Third Party Products

We will accept back for a full refund or replacement any product returned in complete, undamaged and unmarked condition, with the exception of product that was ordered through Apple's (Build to Order) process, opened memory or software. Product must be received within 30 days of the original shipping date. If the product has been opened, a 10% repackaging charge will be assessed.

Important note: PowerMax will only arrange to cover return shipping on verified DOA Apple computers, otherwise all return freight is the responsibility of the customer.

Return Policy on New or Factory Refurbished Apple Products

If you are not satisfied with your purchase, contact your PowerMax customer service representative within 10 business days of the receipt of the product. If you return an item unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. Apple product must be returned to our warehouse within 10 business days of the issuance of an RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. A 10% open box fee will be assessed on any opened hardware or accessory.

PowerMax does not permit the return or offer refunds for the following products:
  • Product that was ordered through Apple's (Build to Order) process
  • Opened memory or software

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Order Cancellation

How do I cancel my order

Please contact our Customer Service Department immediately if you need to change your order. Please be advised that some orders are shipped very soon after placement, and it may not always be possible to make changes once an order has been processed. Customer service is available at both sales@powermax.com and (888) 769-7629.

Phone Numbers

  • Phone:503-624-1827
  • Fax:503-624-1635
  • Toll-Free:1-888-769-7629

Email Us


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