Ask Jacob
Our Mac Guru, Jacob, answers your questions about all things Macintosh. Go ahead, ask him anything! If it is a valuable question, it will be posted on the site here! Feel free to browse all of the previous questions.
Can my 3rd Gen 20GB iPod play video?
Hi Jacob –
Cool support webpage!
I recently bought a great IPod 3rd gen 20Gb blue and wanted to know
if this model can run video/AVI/etc files? Seen a lot of web sites
for converting DVD video files for IPod use but haven’t seen any
confirmation that this model M9244LL can handle it.
Thanks - Scott
The third Generation iPods could not handle video or pictures. Those features were added several generations of iPods later. I still own my 30GB 3rd Generation iPod but its primary duty is to play music in my car. Your iPod is certainly a good MP3 player but it was only designed with music in mind.
Hope that is not too disappointing for you.
Jacob
How could I scan a photo negative and product a digital positive?
Hi Jacob,
Is there a device that would scan a photographic negative and produce a
digital positive - whether color or b&w? I have lots of old family photos
that I’d love to have in my Mac.
Thanks,
Scott
Last year I reviewed just such a negative/slide scanner and I still consider the PrimeFilm Scanner a great product.
Take a look at it and see is it will work for you.
Jacob
How to speed up your OS 9 browser with RAM allocation
Mac OS 9 / Classic, System Settings / 0 Comments
Jacob,
ICAB runs much slower than my Netscape browser. Any way to speed the browser up, aside from quitting most applications running at the same time?
Also since the inevitable is approaching, I would like to upgrade to a laptop - handy for location shoots. In a perfect world, keep the old G-4 platform as a work station and storage. I have been looking at the Macbook Pro & Macbook air. I am a visual creature but do not consider myself savvy when shopping for new computer equipment.
Any suggestions? Thanks Jacob
It will be hard to bump up the iCab speed because modern websites are resource hungry. You may get some better performance by making sure that your application is reserving as much RAM as you can afford to give it. Here is a link to the Apple’s instructions on assigning application RAM in OS 9.
1. Quit the application if it is open.
2. Locate and click once on the desired application icon on your Macintosh hard disk (not the icon in the Launcher or an alias to the application).
3. Choose Get Info from the File menu.
4. Make sure the Kind: is application program and not folder, alias, or document. If it does not say application program, there is no Memory Requirements area.
5. Select Memory from the Show pop-up menu.
6. Increase the amount of memory allocated to the application in the Preferred Size box by 25 to 50 percent. (Example: change 1000 K to 1500 K)
7. Close the Get Info window.
As for a future upgrade, you will probably want to consider two key elements. Are you willing to buy new applications and do you own any FireWire devices? If you have OS 9-based applications that you must bring over because you do not want to upgrade the software, then you should focus on a used computer with Mac OS 10.4 Tiger installed. This does not include general applications like email clients, web browsers, and basic iLife applications. Those kind of applications will come on a new system, but if you have software that was never written for OS X, then you need to have the Classic application support that is in Mac OS 10.4 but missing from Mac OS 10.5 Tiger.
If you are willing to leap fully into the modern Mac OS and applications, then definitely the new Unibody Macbooks will be right for you and should last you for many years. Unless you need an ultra light computer, PowerMax.com steer clear of the MacBook Air and look at the mid-range MacBooks. They are heavier but will have more processor power and storage. The MacBook and MacBook Air both don’t have FireWire, so if you have a FireWire-based device you will need to look at a MacBook Pro.
Hope this helps
Jacob
Is there navigation included on the iPod touch? Can I add it?
Is there navigation included on the iPod touch? Can I add it?
Kim
The iPod touch does come with a built-in Google Map application that can show you your relative position and the driving directions to a location. Unlike the iPhone, the iPod Touch does not have a GPS or a 3G/Edge data connection. That means that you have to be connected to a Wi-Fi internet connection to get updated Map info and you will have to manually plot your course. Both the iPhone and iPod Touch are different than a car navigation system. Navigation systems will have maps stored in memory and will use GPS to navigate those internal maps with turn-by-turn instructions. The iPhone can use GPS to update your location on the map while showing you the street layout, but currently there is not a turn-by-turn application on the iPhone or iPod Touch.
Hope that helps,
Jacob
Which OS the best upgrade for my G4 iMac?
I am running system 10.2.8 on my old iMac. I want to install a new program that requires 10.4.8 or earlier. Without going to a huge expense before buying a new Mac, which operating system should I update to.
This is what I have:
– Version 10.2.8
– Memory 256
– Processor 800 MHz
It’s what, 5 years old?
Thanks,
Claudia
Your current configuration is probably fairly stable, but you would certainly achieve better performance by upgrading to Tiger and upgrading the RAM. Tiger will run on 256MB of RAM but it will perform much better with another 512MB of iMac RAM installed. Adding RAM to a G4 iMac is easy and the best upgrade for that system.
Tracking down a used copy of OS X 10.4 Tiger will be a little more difficult than buying RAM. Tiger is no longer produced, so used versions of that OS sell fast. You may want to call a PowerMax sales person and have them try to track down a copy for you. If you have other Mac friends, then it may be possible that they would give you their unused copies, provided they moved onto Leopard.
Hope that helps,
Jacob
Skype and Mac Problems - works on one Mac, not the other.
Software, System Settings / 0 Comments
We have two older Mac towers, both running OS 10.3.9 successfully. Have Skype 2.5.0.85 installed on both. Have two iMics and two headphone phones, both of which work perfectly on one of the towers. Have tried to get Skype to work on the second tower, with no success. Incoming sound works perfectly on both; outgoing sound works on only one of the towers.
I have used the iMics and the headphone phones on the Machine that works correctly, and both combos work, so we know the problem is not the accessories. Have set the Sound settings identical on the System Preferences on both. But Skype works on one and not on the other. Absolutely cannot figure out what we’re missing, but obviously we’re missing something.
Any suggestions? Would much appreciate–many thanks!
Best,
Susan
You should check the Audio tab in the Skype preferences and make sure that it is referencing the same input / output. It may also be advisable to upgrade your Skype version to 2.7 which should run on your system.
If all the above fails, you may need to try an Archive and Install of the Mac OS to remove any problem USB audio drivers causing a conflict.
Hope this helps,
Jacob
I cannot get my G5 computer to remain asleep - help!
I have a G5 running 10.4.11, 1.8, 1gb very recently I cannot get the computer to remain asleep. I have reset pram & smu-pmu. When booted in safe mode will remain asleep. Any ideas?
Larry
Just like with people, a Mac insomniac can have many potential causes of sleepless nights. The first place to look is with expansion cards. More often than not, the problem lies with a PCI, PCI-X, or PCIe card that is doing some low level communication with the rest of your Mac. That communication could be causing it to wake from low power mode. If you have any cards installed it would be a good idea to remove them and see if the sleep behavior of your Mac computer returns to normal.
It can also be due to a software-based problem. A good test would consist of creating a new user account on your system and log into it. Without starting any applications, put the computer to sleep and see if it stays that way. If it does stay sleeping, then there is something running in your main user account that wakes your system, and you should look at your user account’s login items for suspect applications.
If your Mac still fails to sleep in a clean user account, you should see if you have a setting in the Energy Saver System Preferences that would cause the system to wake. Under the Options tab uncheck anything under the “Wake Options” section. Also click on the Schedule button and make sure that there aren’t checked items in that section.
I hope that gets you going it the right direction
Jacob
Which hard drive case will work for my iBook?
Hi Jacob, I hope you may be able to help…
I have an iBook G3 that has recently packed it in. I’m looking to transfer my data from it to my new MacBook. What HDD case do I need to get to house my ‘IBM Travelstar’ 30GB, 2.5″/9.5mm, ATA/IDE, 4200RPM hard drive?
I hope I haven’t left any information out…
Cheers,
Lachie
There are a few drive adapter cases out there that will probably work well for you but I would suggest just getting a Universal Drive Adapter cable. This will not only work on your used iBooks hard drive but also let you use it on almost any other raw drive you come across.
I have one in my tool box and it is invaluable. If, however, you would rather have a full hard drive enclosure then look at this nice budget unit that will create a permanent home for your old Apple computer hard drive.
Hope that helps,
Jacob
There are three messages that I am unable to delete in my mail.
There are three messages that I am unable to delete in my mail, any suggestions? After I delete them they go gray.
Thanks,
Bruce
There are two ways to handle the deleting of unwanted email within Apple Mail. You can move mail to a Trash folder until it is time to permanently remove the messages, or you can keep them in your Inbox until they are to be removed completely. Deleted messages will remain in the Trash until they are permanently erased, as specified in Mail preferences. If you want to empty the trash early, you can Right click or [Control] click on the trash icon and select “Erase Deleted Messages.”
In Mail preferences, under the Accounts tab, you can specify for each mail account to not “Move deleted messages to the Trash mailbox” by un-checking the checkbox. Messages remain in their original location after you delete them, and are shown dimmed or are hidden. To show or hide deleted messages, select “Show Deleted Messages” or “Hide Deleted Messages” from the View menu.
You will probably want to select the “Hide Deleted Messages” options to get rid off those grayed out messages.
Hope that helps,
Jacob
Can I install a floppy disk-based application on my G5?
Hardware, Software / 0 Comments
I have been using a Mac Performa as my midi music sequencer for years. The monitor is finally going dim and the computer is getting loud…..
The only outboard adapter I see on the back has a SCSI connection. Can I upgrade to the G5 to transfer the Mark of the Unicorn Sequencing Program from the old Mac Performa via a SCSI cable to USB………? The original program is on three 3.5 disks.
Thanks
Sincerely,
Irvin
In this case it may be easier to get a Floppy Drive for your G5 iMac, opposed to trying to connect your used Mac to this newer one. Fortunately Floppy drives are relatively cheap and will work for transferring files from the old system, in addition to allowing you to install this older application. I have been fond of the LaCie USB floppy drive and think you will like it as well.
Hope this helps
Jacob
I want to get a new Mac - which one should I get?
I’m about to buy a faster Mac up from my Mirror drive door model.
I do a lot of Photoshop and the files are getting quite large at 534 MB to start with before layers, etc… This will be the last Machine I buy for about 5-7 years. Which one should I get to maximize my dollars and time?
As they upgrade the Mac OSX and Adobe upgrades PhotoShop and Lightroom right along with it, I need to keep up with that, so I tend to err on the side of caution and want to get a pretty late Mac Pro, but if I could save some money…
The latest Mac Pro’s are so fast, that I lean towards them, but at $2700 for a dual Quad core, it’s getting pricey. What does Jacob think?
- Leo
A Mac Pro of nearly any generation should last you a considerable amount of time. Very few of them have made there way to service, which is a pretty good indicator of the quality of this generation of Mac. I also like to mention that an iMac can handle some of the pro photography tasks you are going to use your computer for. It may seem under powered for you, but I have had a good deal of success with a iMac as the workhorse of my office. It is essential that you get a color accurate external display for your iMac to, not only extend the screen real-estate, but to counter the color distortion of the glossy display.
Not many people have traded in a Mac Pro and few are returned as Open Box units, so deals are hard to come by. For expandability and overall performance, an entry 2.8GHZ Quad-Core Mac Pro should treat you well for many years.
I hope this helps but I am sure that you many need to spend some time on the phone with a PowerMax sales person to find the best value Mac Pro.
Jacob
Is my digital camera compatible with my Mac?
Hardware, Networking / 0 Comments
I have a Emprex DSC 3380S camera that I used with my PC. I recently bought a used G 4 and when I plugged the camera in, it seemed to work fine, as far as downloading the photos. But the next time I tried it, the photos came up RAW. Then the next time a window came up that said no Image Capture device connected…now I can’t get past that, though I’ve tried the reboot procedures suggested in my manual…any thoughts?
Rand
Some of these off brand cameras are hard to deal with because they were never designed to work with Mac computers and they are so obscure that Apple did not build specific support for them into the Mac OS, as they do with more popular cameras. This is not to say that your camera will never work again, it is just not going to be easy to find specific info on your camera’s Mac connectivity.
This Emprex camera you are using charges from the USB connection. It could be this charging operation that is causing the problem. Not all G4 Macs had USB 2.0 ports on them and and that is likely going to be the requirement of this camera. Not that this camera needs the extra speed but a USB 2.0 port provides more power than the older USB 1.1 port. A good test would be to fully charge this camera from another computer that has USB 2.0, or a well powered USB port, and then check to see whether it properly mounts on the Apple Mac.
The other option would be to try removing the SD memory card from the camera and use a universal card reader to transfer the photos over to the Mac.
Hope this helps
Jacob
Do you have to have an Apple monitor?
Do you have to have an Apple monitor to display my Power G5 Tower or can I get another brand computer monitor?
You have many monitor options that will work with a Mac G5 Tower. The best kind of display to look at would be a DVI based LCD monitor. Almost any of these 20″ displays will work well with your G5 and many are priced to fit a tight budget. The Apple displays are certainly nice but not everyone needs that exact quality of display.
Hope that helps,
Jacob
Kernel panics and freezes on my MacBook Pro - help!
Jacob,
For the last month, I’ve been having frequent kernel panics and freezes on my MacBook Pro (2.33 GHz, OS 10.5.5, 4 GB Ram). I know these symptoms are often associated with some kind of hardware issue – internal or external. These crashes occur with or without my peripherals attached, or with NO peripherals attached. Some crashes occur in the middle of typing an email; some occur when booting up (right at the log-in point).
I have done a lot of experimenting trying to find the source of the issue.
- Tested externals – USB keyboard, Apple display, Epson inkjet printer, USB Hub, USB cables, FireWire cables, 3 backup HD’s, etc.
- Replaced RAM (upgraded from 2 GB to 4 GB (tested with “Memtest”)
- Zapped PRAM
- Safe Booted to “clean” test Account
- Added air space between backup HD’s to allow them to run cooler
- Ran Disk Warrior, FSCK, Applejack, Techtool Deluxe
- Re-installed OS 10.5.5
Nothing I did helped. I took it to our local “Mac” store’s tech support guys. After 3 days of testing in their shop, it has not crashed. They have contacted Apple engineering support to get help with identifying the source of the freezes. My guess is the Logic Board has gone bad; but I really don’t know.
Any thoughts or suggestions?
Cheers,
Mac
In this case you have done much of the troubleshooting I would have suggested. I would not rule out the RAM as a cause though, and it would not be a “bad RAM” issue but a problem with the slot or amount of RAM. Your model Macbook Pro only supports 3GB of RAM although it will see all 4GB installed. Try running with a single stick of Apple original RAM installed. When you get a failure, move the stick to another slot. If it fails then repeat with another RAM stick, each time running in just one slot.
Also I assume that with the “re-installed OS 10.5.5″ you did an Archive and Install. If you did not, that full Archive and Install Process can work better than a Combo Update reinstall. I would also suggest that you run the Apple Hardware Test off the install DVD. You restart your system holding down the [D] key with the install disk in the drive.
Hope that helps, some.
Jacob
How can I get my iMac’s headphone jack working again?
Dear Jacob,
I bought an iMic because my iMac’s headphone jack stopped working, and I learned that sound output from a CD was much better through an iMic. First problem: some sound came out of my external speakers; some came out of the internal speaker. Second problem: Switching back to Built-In Output in my System Preferences, Apple Mail stopped producing its New Mail and Message Sent sounds.
The headphone jack stopped working when the iMac was stolen and returned. Possibly the thief damaged the jack, or maybe the circuitry, trying to hook it up.
Any ideas?
- Gray
The iMic is a very decent solution to broken internal audio ports on your Mac computer. The only issue is that the internal headphone jack may have an intermittent short in it that signals your Mac that you have earphones connected. The Mac was engineered so that headphones would override all other audio settings. It is possible that the tip of a 1/8th inch plug is stuck in the headphone jack. Use a flashlight to look inside that port and compare it to the mic port and see if you can identify any foreign material stuck in the port. If you find something, use a paper clip to try and remove it.
Hope that helps,
Jacob
iMac screen lines - what can I do?
Displays, Hardware / 0 Comments
I’m wondering if Apple ever took responsibility for these irksome lines??
After my G5 iMac developed a bunch of these lines, they told me at the local Mac shop I’d have to replace the screen. After three months (and almost $600 later) the new screen was out of warranty and developing new lines, mainly on the right-hand side.
Now there are about 23 of them.
Bob
There was only one Repair Extension program for the G5 iMac that I know of and that covered the logic board and power supply. That program is over now but it would not have required the replacement of the LCD. You may be able to convince Apple that this is an unacceptable product lifespan for your iMac and would like them to consider other options, I just do not know how successful that will be. If the LCD work was done by an Apple Authorized service center you should have enough justification to a least start a conversation with Apple Support.
Sorry to hear about your problems and I hope it works out for you.
Jacob
Is there a global solution for maximizing the application window on a Mac?
Software, System Settings / 0 Comments
Hi Jacob,
Is there a global solution for maximizing the application window on a Mac? I have downloaded Jacobimizr from the Apple website. OK so that works with Finder. I have Googled and seen solutions for Firefox and/or Safari, but that is still an incomplete solution. I’m looking for a global solution. I like a full window because it presents to me “a canvas” on which to develop my content (text, numbers or graphics) without distraction. I don’t want desktop photos and icons and subordinate application windows cluttering the view. I don’t like constantly “stretching the window a little at a time” as I add content to the application or document window. I don’t confusion between which app has “focus” — but whose content window is minimized down on the Launchbar – while another content window is visible over the desktop – but the application is running in background; I just want a full window NOW; once and for all.
Thanks for your help and assistance.
Doug
Well my friend, you are not alone in desiring a Jacobimize feature in OS X. The problem is that Apple does not share that opinion and does not even include it as part of its Human Interface Guidelines. OS X has a Zoom button that has many different functions based on the application. It is the little [+] button on top of most windows (Depending on your preferences, it may be Green). This is often used as a toggle between the default window size and the User specified window size. Full screen is only possible if the Application programmers decided to include it. This is one of the reasons I use WriteRoom for composition of long form text.
All the solutions that others have engineered to Jacobimize windows will work most of the time, but not universally as you have found. Unless Apple changes the way the Apple computers Mac OS functions you will have to make do with the lack of a true universal Jacobimize feature. There is hope from an unlikely place though. If the iPhone can be any indication on the direction Apple is taking the OS interface, we may soon see a desktop OS without windows. Just buttons and a navigation dock.
Sorry I do not have better news for you,
Jacob
My PowerBook won’t come out of sleep mode…
Laptops & Notebooks / 0 Comments
Help! I purchased a certified pre-owned PowerBook 14″ aluminum in July from PowerMax. Yesterday I let it go into sleep mode and now cannot get it to come out of sleep mode. It won’t restart or anything else. I’ve tried using the power button, various key combinations, the touch pad, and I even removed the battery. Even with the battery out, the slowly pulsing light on the latch button for the display continues to pulse. Is my machine already useless? Please let me know if there is anything I can do to get it out of this condition, and then how to prevent it in the future. Thanks.
In most cases holding down the power button for a continued time will force your Apple Mac to shutdown. It is not good to do often, but this procedure is intended to be an emergency off option. If that fails to work, then your only other option would be to remove the battery and power cord and repeat the power off option of holding down the power-button until the sleep light on the front stops glowing. Because the power button is in the upper right hand corner and it is not always certain that the button is fully depressed, try pinching the button down. Use your right thumb to press the button and have your right pointer finger underneath the laptop, directly below your right thumb. This way you will be able to maintain the button press and signal the shut down. After it is shut down you should follow the linked procedure for a PMU reset and then power-up the computer again.
Hopefully the PMU reset should prevent you from suffering through this problem again.
Jacob
Why does the newer iPod classic have less storage than the previous one?
Why does the newer iPod classic have less storage than the previous one - 120GB vs. 160GB? Should I buy the older or newer iPod classic?
Apple’s update to the iPod classic was “classic Apple” and left many people scratching their heads. It is hard to imagine that having fewer options is better for the consumer but that was the gist of this change. What really happened was that the under-performing iPod Classic 160GB was cut from the iPod lineup and the 80GB model got an upgrade to 120GB. You realize this when you consider size. With iPods there is size, “how much music can this hold” and then there is size, “how big is this thing.” The 80GB iPod Classic is the same physical dimensions as the 120GB iPod Classic, allowing it to use all the same accessories. Apple could have kept a 160GB Classic but was unable to make it hold more music via a larger hard drive. The capacity of the physically larger 160GB iPod was too close to the upgraded “smaller” in physical size iPod Classic. Considering the similarity in storage size, but the difference in accessories, Apple opted to just eliminate the confusion and drop the heftier iPod. Cleaner product offerings, but fewer options.
We also have to understand how the iPod Classic fits into Apple’s idea of the future. Apple design is moving towards touching and not scrolling: big glass screens like the iPod touch and not little plastic shields over smaller LCDs. If only the Classic iPod did not sell so well Apple could just kill it altogether but we silly consumers just love the things. So I recommend ignoring Apple and their minimalist direction and get the iPod that fits you, and that sounds like the 160GB iPod classic. Get ‘em while they last.
Hope that helps,
Jacob
2.4GHz or 2.0GHz MacBook - Which is a better value?
Laptops & Notebooks, New To Macs / 0 Comments
I’m getting my first Mac for college work. I’m planning on going into graphic design, and my parents have offered $1600 towards the cost. If I get the new Mac with 2.4GHz, my final cost comes to just over $1900; but if I go with the 2.0GHz its just over $1700. That’s a fairly big difference. My question is, is there a noticeable difference between the two processor speeds? And will it have a big impact on my computing? As I said, I’m going into graphic design, and I plan to do some gaming. Which should I go with?
The processor speeds are not going to impact your graphics performance like the MacBook’s integrated GeForce 9400M video chipset will. This is a substantial improvement over the previous generation MacBook’s video capabilities but may fall short of the 3D rendering power most games demand. If you are at all interested in the previous generation of MacBook Pro, then you should look at this 2.4GHz MacBook Pro for $1,599.
This may not have the sexy and rugged design of the new Unibody Mac laptops, but this is at its heart the power you need for gaming and graphic design. If though, you are after the latest and greatest then the 2.4GHz Unibody MacBook is in your budget.
Use your money to buy the best processor-equipped laptop now, and upgrade the hard drive and RAM later. You can always upgrade those things later but it is almost impossible to upgrade a processor in a MacBook after you get it home.
Hope that helps,
Jacob
Is Word for Mac compatible to MS Word?
Is Word for Mac compatible to MS Word? In other words, could I send files from Word for Mac to owners of MS Word?
Therese
You most certainly can share Word documents between PC and Mac versions of the program. The interface looks different but the document types are cross compatible.
Jacob
Grandson wants a Black MacBook Duo - what is that?
My 16 yr old grandson has asked all family members to pool together to purchase a black Macbook duo. I have no clue as to what he needs. Could you please make a suggestion? When I tried to find prices on these the different things available, boggled my mind. How many of what would he need? Any help and you time is greatly appreciated.
This is a good time to buy a used Black MacBook because they have recently been discontinued. That means that they are cheaper than a new Aluminum Unibody MacBook, but still are fast and can be bought with an Apple warranty.
A Black MacBook would “make” any teenager’s Christmas. They can come “fully loaded” with 2 GB RAM and a 250 GB hard drive. If a fully loaded model is over the collective budget of the family there may be some other pre-owned options that you can look at. You may also find a few open-box Black MacBooks in our special value Mac section. I would also suggest you call our PowerMax sales team to find the best deal on possible incoming trades.
Focus on an Intel Core 2 Duo MacBook with at least 1 GB of RAM. Make sure you tell them that you need a Black MacBook, as that immediately limits the search to a small selection of computers.
Hope that helps,
Jacob
Should I upgrade my PowerBook OS, or reinstall a fresh OS?
Jacob,
I purchased a PowerBook G4 from you last April and am very pleased with it. However I now have requirements to upgrade from my current OS X.3.9 to OS X.4. This machine has the 500MHz PowerPC G4 processor and 512 MB SDRAM.
So my specific question is: Will there be any significant problems installing and running the X.4 upgrades available on CD rom from numerous sources for $120 to $140? - or - Will it be better for me to remove the current OS and reinstall a new OS X.4 ($200-$220)?
If you would like to review the specifications of my book, they may be in your company database under my name.
Thank You,
David
The Mac OS X 10.4 Tiger upgrade path is a decent way to go when upgrading your 10.3 Mac computer. I personally will want a full retail disk around so that I can Archive and Install, without downgrading and then updating again, but it is not essential. Save your money and get a Upgrade OS X CD set, instead of a full version. PowerMax used to sell those but we have long since run out (probably due to our significantly lower prices, compared to what you are listing).
Hope that helps,
Jacob
Can I use the old style white keyboard on the new iMac?
Hi Jacob,
I just got a new iMac (traded in my old G5) and I am wondering if I can use the old style white keyboard on the new iMac? The keys on the new aluminum keyboard are too far apart and it is slowing me down.
Thanks,
Janet
You can absolutely use your old keyboard with your new Apple iMac. Some people even use the extra-compact G3 iMac keyboards with newer Apple computers, just for the convenience of the smaller size while retaining a 10-key. I understand the value of a good keyboard, though I have the opposite preference. I have replaced all my keyboards with the Aluminum Apple Keyboards because I type more accurately with the added key spacing. It is all about what works for the individual, so keep using the white Apple keyboard.
Hope that helps,
Jacob
Is there such a thing as “computer insurance”?
Is there any kind of coverage one can buy which would pay to fix the computer if you dropped it? My wife had knocked our Mac Pro off the bed and it dented the aluminum case. I was told it would be about $700 to replace the lower case. The next computer I buy will need to have some kind of coverage in case it’s damaged. I mean some reasonable distance of course.
I am looking at buying a refurbished unit from you folks and want to know what kind of protection package to buy to better protect the asset.
Thanks,
John
There are some third party insurance services for computers but the best method of protection comes from your Home Owners or Renters insurance. If you contact your insurance provider, they can talk to you about adding a Computer Rider to your policy. It often has very little additional cost and you can specify an appropriate deductible.
I hope this helps, sorry to hear about the accident.
Jacob
Installing FireFox For Mac (And Thunderbird Too…)
Hi, Jacob,
Received my PM DA G4/533 DP, DB, 512 MB, 80 GB SD, 5 computer today.
I downloaded a .dmg Thunderbird file from Mozilla.com. When I tried to open the file, it had the message “unmountable file system”. This computer has a 10.3 OS. What can I do to set up FireFox and Thunderbird on this computer?
Thanks,
Emily
You may have a received a corrupt download because the disk image is not complete, and therefore not mountable on the Desktop. Also you may have an issue installing Firefox 3 on your system, as it requires OS X 10.4 Tiger or newer. You should download Firefox 2 instead.
Thunderbird 2 should run fine on your system though. Make sure you are downloading each separately as the combo installer will not work with your system. It comes with Firefox 3.
Hope this helps,
Jacob
What are some good books on switching from PC to Mac?
Books / Reference, New To Macs / 0 Comments
Hi Jacob,
I like to make the move from Windows OS’s to Mac. My wife and I are heavy PC users (not gamers) but use the PC for business, communications, and Internet shopping. We are looking at a desktop model, something like the MB325. Can you suggest any reference material to read? Any books that describe the types of Macs and what they can do? Thank you.
-Ron
P.S. I have wanted to make this move for several years as I am tired of all the maintenance and upkeep for a PC.
Welcome to the Mac community, we are happy to have you. The 24″ Aluminum iMac that you are looking at is a good choice and should last you many years. I share a similar model with my wife in our home office and it is a great central family computer.
I love the “The Missing Manual” series from Pogue/O’Reilly press and think it would be a good series for you to read. Start with “Switching to the Mac: The Missing Manual - Leopard Edition.” Then after you become comfortable with the differences between Mac and Windows, you can move on to “Mac OSX Leopard: The Missing Manual.”
If you are interested in reading some online sources, you can try this switchers site that has some basic info to get you started: www.switchtoamac.com.
Hope this helps,
Jacob
How do i recover a lost iTunes library?
My blueberry iMac shorted out, but I want my iTunes library. How do I recover the info?
Sorry to hear about the loss of your Apple iMac. The best way to recover data from a Mac computer that will not power up is to remove the hard drive. You can then put the drive in an external drive enclosure or use a universal USB to drive adapter cable.
Then just connect the drive to your working Mac and collect the files you need from it. Below is a link to a G3 iMac upgrade article that should help you remove your hard drive. Just follow the instructions for upgrading the hard drive up to the point of removing the old one.
Hope this helps,
Jacob
Does the MacBook Pro support the accessibility needs of the handicapped?
Hello Sir,
Does the Macbook Pro have features like Windows’ Control Panel Sticky Keys that allow a handicapped person to type things (i.e. colon, percent sign) without having to hold down the SHIFT key and another key at the same time? I have paralysis in my hand (I can only use my right hand) so my fingers are bent and this makes it difficult to press two keys at once.
Does the Macbook Pro offer special features to allow someone who is paralyzed to use the trackpad, let’s say, with the knuckles instead of with the ball of your fingers?
Sincerely,
Therese
The Mac OS has a well-developed group of Accessibility Features that can assist people of differing ability. They are a core component of the operating system and can be enabled from the System Preferences. The section to make the accessibility changes in is Universal Access. You will be most interested in the options under the Keyboard tab. Just as with Windows there is a feature called “Stick Keys” that will let you press a series modifier keys one at a time to activate the key combination.
The trackpad will respond to any skin contact point so you should have many control options with the MacBook Pro.
I hope this helps let me know how it works out for you.
Jacob
My eMac freezes and crashes - this is a RAM issue?
Hardware, System Settings / 1 Comment
Hi Jacob,
I have an eMac and it’s freezing up on me. I have to shut down and reboot in order for me to try in get into any program. I can’t be on it for very log before it starts freezing up on me.
Can you help me with this?
Anabel
There could be a few things potentially at the root of this problem but my first guess is that it is a RAM issue. A bad RAM chip would only trigger a crash when the system tries to write and read form that damaged part of the RAM stick. Depending on how many applications you open and what you are doing, your RAM will become fully occupied at different times. That is why it unpredictably locks up on you. If your eMac has two RAM sticks installed, I would recommend that you try to remove one and see if it still locks up. If it does, then put the pulled stick back in and then remove the other stick. Each time only starting up the Apple computer with one RAM stick Installed. Here is a link to the RAM removal and installation Procedures.
If you only have one RAM stick in the eMac, Start by removing that stick and then move it to the other, unused, slot. Start up the computer and see how it behaves. If the problem is still occurring then consider purchasing a new RAM stick. Even if it turns out to be a non- RAM related issue, you will still benefit from an extra stick of RAM installed.
If after all this you have eliminated the RAM as the culprit, I would next suggest that you look at doing an Archive and Install of the Mac OS from the Discs that came with your computer or the most recent Retail Install CDs you have.
Hope this helps,
Jacob
Troubleshooting Mac G4 Digital Audio Background Noise
Hi Jacob,
If you could advise. I have background noise when I play music. I have my Mac G4 hooked up to a Bose speaker system. It is a buzzing sound not terribly loud, but annoying enough. The G4 has been with the Bose for a few years and started to buzz a couple of months ago. Any thoughts? Someone mentioned to me that the sound card might need to be replaced.
Kind regards,
Lee
Buzzing in digital audio speakers can be due to all sorts or radio interference. The most common source is from a cell phone or cordless phone. Even when you are not talking on them, these devices emit radio waves that will be audible on powered speakers. It is more likely that interference has recently developed in your neighborhood than the port failing on your G4. However you can check that simply by connecting the speakers to another device. An iPod or portable CD player would work well. The important part of the test is to leave the speakers where they are and just change input sources. If the speakers sound fine on another device, and it is just a computer issue, then you can get a USB audio adapter to replace the internal sound system on the Mac. Many people use the Griffin iMic for a simple solution:
If the static does end up occurring on both the Apple computer and portable audio device you used to test with, then you need to eliminate possible causes of that buzz. To troubleshoot, try plugging in the speakers to another power source, in another room. If the move fixes it then you should be able to move it back to its former positions, in small step until you locate the source of the buzz.
Hope that helps get you moving in the right direction,
Jacob
Can an eMac run a dual display?
Displays, Hardware / 0 Comments
Hey Jacob, I am wondering if it is possible to have a dual display on a 2001 eMac?
Nathan.
The answer is a yes and no answer. The eMac does support an external display via an Apple Mini-VGA to VGA adapter.
The Apple driver only lets you mirror what is displayed on the built-in screen of the eMac, you will not be able to extend your desktop as most would want to do. That being said, a clever fellow created an application that will allow you to unlock the Extended Desktop mode in some iMac, eMacs, and iBooks.
But check the list of supported Apple machines before you install and remember this is unsupported by anyone, especially Apple.
Hope this helps,
Jacob
How To Unlock A Locked Desktop File
I have an eMac G4. I downloaded off net a “bass wave” to listen to and I find that it’s locked and I can not get it off my screen, when put into trash it won’t delete it as “its locked”. Question: how does one unlock a locked file? Every time I try something new it makes a copy of it and I have 6 icons on my screen now - can you help?
Chris
Locking and unlocking a file is done from the info Get Info window. To get there, right-click or [control] click on the file and select “Get Info” from the popup menu. In the General section of the Get Info window are two checkboxes. Check or uncheck the “Locked” checkbox to change the locked status of the file on your Apple computer.
Hope that helps,
Jacob
Powerbook G4 Battery Problem
Jacob,
I have a strange issue with the power switch on my G4. I power down after work each day. The next morning, when I push the power button, nothing happens unless I do the following: Unplug the power cord from the back of the machine. I immediately plug it back in, press the power button, and then it powers on. This has been happening for about 90 days and the fix always works. What could be making this happen? Bad power supply?
Thanks,
Dave
In my experience that is probably a dead or low voltage PRAM battery issue. You
can test the battery on a Volt Meter to see if it is putting out 3.6 volts, if not you should replace it. If you replace the PowerPC PRAM battery on the logic board with a new one, I bet it will return to normal operation.
After replacing the Apple computers battery you should also reset the PMU on your Power Mac to make sure no corrupt settings are saved from your failed PRAM battery.
Hope that helps,
Jacob
What does “no modem installed” on your used Macs mean?
When (PowerMax used Macs) say “no modem installed” what does that mean?
Modern Apple computers do not come with built-in modems these days. This has a lot to do with the availability of broadband throughout the country. Most people are not using dial-up anymore so putting a modem in every Mac just adds needless expense to the majority of the Mac users. Modems are still available but as USB dongles that are purchased separately.
We still list the modem as not installed because some of our older systems will include internal modems and a few of our customers are looking for that feature.
Hope that clears things up,
Jacob
Mail PDF Attachments Show Up As Documents - Why?
When I attach a PDF to an email (using Mail) the document shows up in the email instead of the PDF icon.
Any ideas why?
Roger
As with most annoying things in the computer world, this is a feature and not a glitch. This was added to mail so that people could proofread what they were sending on their Apple computers. You can change the display option of your attachment by Right clicking or [control] clicking on the attachment and selecting “View as Icon” from the popup menu. To change it from displaying an icon, to displaying the image or PDF in the body of the email, Right click on it and select “View in Place.”
Hope that helps,
Jacob
Personalizing The Safari Start Page
New To Macs, Software / 0 Comments
How do I get rid of that Apple ad on my opening page and put iGoogle there instead?
To change the “Start Page” in Safari you will need to go the “Preferences…” under the Safari menu. In preferences select the General tab on the top bar of the Apple Mac window. You can then type your preferred start page address in the in the address box to the right of “Home Page:” If you were already on the web page you want to see on starting Safari, then you just need to click on the Set to Current Page button under the Home Page address box.
Hope that helps,
Jacob
Unstalling Superdocker Freeware
Software, System Settings / 0 Comments
Hi Jacob,
I need help with my Dock. I’m running OSX 10.5.5 on a MacBook Pro. I recently downloaded and installed “SuperDocker 3.0.3″ and am having some problems with it. I’ve attempted to resolve these issues with the developer of SuperDocker with no success. The problems persist.
So I thought I’d simply un-install SuperDocker and re-install the standard OS X Dock. Here’s where I need your help: How do I un-install SuperDocker? I’ve tried dragging it to the Trash, but it seems to stay installed. Any suggestions?
Next, where can I get the standard Dock? It disappeared when SuperDocker was installed.
Thanks,
Tom
SuperDocker does not actually replace the Dock application itself but instead contains some scripts that replace visual elements and edits the preference file for the dock. The easiest way to restore your Apple computer dock to normal is with the SuperDocker application. At the bottom right side of the SuperDocker Application window, is a “Restore Dock Settings.” Clicking this will get your Dock back to the way it looks when you first logged into OS X. All your Added items will remain the same but if you had it on the right or left hand sides of your screen, then you will have to use the Dock System Preferences to restore that position.
After that you can trash the SuperDocker application again.
Hope that helps,
Jacob
My iPod Won’t Play - Help!
I have been playing my iPod since May of this year as it was a retirement gift. Today, when I pushed play, nothing happened. I attempted all of the tips on the enclosed info but nothing happens. I now am hooked to the computer to try and fix it. I need some advice.
Thanks!
Glenn
In many cases restarting Apple iPods will fix this issue. Do this by toggling the Hold switch on and off. Then press and hold the Menu and Center (Select) buttons simultaneously until the screen flickers and the Apple logo appears. Assuming you have tried that and now need more help you will need to go to the computer. As a general fix all for an iPod you should try a complete Factory restore. This will wipe all the music off of the iPod and then take it back to its original conditions. You can then copy all your songs from iTunes back to the iPod.
Here is a link to Apple instructions on restoring your iPod.
If this fails to revive your iPod you will need to take it in for service or contact Apple for mail-in repair options.
Hope that helps,
Jacob
G4 PowerBook Settings Are Resetting To Default
Email, System Settings / 0 Comments
Jacob -
I use a PowerBook G4 running OS X 10.4.11
I periodically find that some of my settings unpredictably change back to a default setting that is NOT to my liking. Two examples:
In the Display Preferences control panel, I like to keep my display set almost at the brightest setting. The “automatically adjust brightness” box is not checked.
Yet sometimes when I start up my Mac, after squinting at the faint screen for a while I realize that the display has returned to a much dimmer setting. I now keep the display settings icon in the top menu bar so I do not have to navigate to it each time I want to reset my display to a brighter setting.
Another issue is the view setting in my email inbox. I like to have certain columns visible, but sometimes I find that the display has reverted to the stock minimalist view and I must reselect the columns I would like to have displayed.
Any idea what’s going on, and how I can make it stop?
- Joseph
The problem with the dimming screen could be caused by a few “features” of the Apple laptop design. The first possible cause would be the brightness keys being inadvertently pressed. On all the G4 PowerBooks and later laptops, Apple has included brightness keys as a sub-feature of the F1-F12 keys The icons for raising the brightness is a big sun image and to lower the brightness is a key with a little sun image. The function keys that these are associated with the icons vary from model to model. Depending on the settings your apple computer has, you may need to hold down the Function shift key [FN] to activate the special function of those Brightness keys. It is possible that when hitting a nearby key your finger is also connecting with the brightness keys. I reverse the special function of those keys In the Keyboard & Mouse System Preferences to avoid those kind of accidental changes.
The second possibility you have already ruled out but it is often the problem for other users. For others the dimming could be due to Ambient Light sensors. Many newer Apple computers with built-in displays have sensors in them that detect when the room is dark. The computer can then dim the screen when the lights are lowered, so that the user’s eyes are not blinded by the screen. You can turn off this feature in the Display System Preferences. This feature is set by a checkbox, labeled “Automatically adjust brightness as ambient light changes.”
The third culprit affects desktop Macs more than Apple laptops. Desktop Macs have a small battery to retain sound and brightness settings, among other things. A failing battery in a desktop could cause these settings to reset to defaults, perhaps a failing battery in you laptop or other power system problem could cause a similar effect. Try resetting the PMU and PRAM via these instructions and see if your settings are retained after restart. http://support.apple.com/kb/HT1431
The issue with Apple Mail changing column listings is a bit trickier. I have personally experienced this problem but not as frequently as you have. It has yet to occur in OS X 10.5 Mail. This seems to be an issue with the 10.4 Apple Mail plist file, and the way it writes those column changes during operation. To my knowledge there is not a fix, other than moving to 10.5, but you can always try some general disk maintenance, like repair disk permissions, to see if that fixes it.
Hope that helps,
Jacob
Mac Won’t Wake Up After Symantec Antivirus Install
Software, System Settings / 0 Comments
Hello Jacob-
I can’t wake up my Mac Power PC G5 ver 10.4.11 dual 2.5 GHz after I put it to sleep. When this happens, the the hard drive begins to gradually spin faster and faster until I turn the computer off manually.
I purchased the computer from PowerMax in September, and replaced the hard drive about 2 weeks ago. The problem did not begin until after I’d been using the computer with the new hard drive, but may have begun after installing Symantec Antivirus.
A couple more questions:
1.) What antivirus software for Mac do you recommend? TekServe here in New York City recommends Intego. do you agree?
2.) If I’m using Mac Virtual PC on my G5, do I need any Microsoft antivirus software for the XP environment created by the XP?
Kenneth
In my experience, most Mac antivirus programs cause more problems than they prevent. Removing your recent installation of Symantec would be a good first step in troubleshooting this problem. You may also have to do an Archive and Install of the Mac OS after you remove Symantec Antivirus. If the problem continues after you do these two repairs, then I would next look at your PRAM battery. A low voltage PRAM battery will cause many sleep and waking issues. Also you could notice other problems starting up but that is not always a symptom.
In some rare instances, a Power Mac G5 can have problems with SATA drives. I have seen some Seagate drives cause booting and other issues in G5s. These drives were of the Barracuda 7200.10 family. This has not been a problem for many years but it is worth a look if all else fails to solve your problem.
I honestly recommend running a Mac without any Antivirus software. Most times placing a Mac behind a NAT Router is sufficient to protect you from attack. It is a good idea to have a router in between your ISP’s modem and your computer, even if you are the only user of the connection. A NAT Router will take one public IP address and translate that into another internal group of secret IP addresses. This translation makes it very difficult for malicious people to see your computer on the internet and that makes you more safe than having protective software on your system.
You may consider having Antivirus Software installed in your Windows XP virtual machine to protect it from attack but as long as you only use it for a select group of websites you trust and non-networked software, it will probably be safe.
Hope that helps,
Jacob
Removing Dialog Icon From Mac Sidebar
System: OS 10.4.11 (with all updates), iMac 800mhz, Superdrive
I began to burn a playlist, CDDA, in iTunes then learned one of the tracks was an Mpeg4 protected file, dialog said this iMac was not authorized. I stopped / exited the recording process, ejected the blank CDR and yet an icon remains in the sidebar of all windows opened on this iMac.
Question: how can I permanently remove that icon from the sidebar and elsewhere on this iMac. I drag it to trash each time and each time it returns, it does not appear on the desktop. Apologies if this specific info is in Help. Thank you in advance for your reply to me.
There are a few plist files that you can try deleting to remove that failed Burn from your sidebar. From your User account’s Home folder look in the /Library/Preferences/ folder for com.apple.finder.plist and com.apple.sidebarlists.plist. Move both files to the trash and then restart your Apple computer. If that fails to work, you should boot up off your OS Install DVD and open Disk Utility from the Utilities menu. Select your hard drive and then use the Disk permissions repair function of the First Aid Tab.
Faxing With iMac External Modem
Hardware, Media Center, Networking / 0 Comments
Model Name: iMac Intel Core 2 Duo
Dear Jacob,
How would you go about selecting the right product and installing an internal modem for the above referenced computer. The primary purpose would be for sending and receiving faxes.
Thank you,
Gary
The best solution for Apple computers that can’t use an internal modem, like your Intel iMac, is to use the Apple V.92 Data/Fax USB Modem.
The only requirement is that you have Mac OS X 10.4.3 or later, and a free USB port. As the name implies, this will work for faxing as well as Dial-up internet access.
Hope that helps,
Jacob
Cloning a new MacBook Pro to an external hard drive
The new MacBooks and MacBook Pros do not have FireWire ports anymore. Looks like Apple is abandoning FireWire on new Laptops.
How can I clone one of these new Mac laptops to an external drive and make the drive bootable so it can boot up and be used to clone back to the laptop drive if needed?
Only the new Unibody MacBooks have had a FireWire port omitted from the design. The new MacBook Pros have a FireWire 800 port that supports FireWire 400 via an adapter. The MacBook Pro can be booted into Target Disk Mode, just as with previous models. However, the MacBook’s lack of FireWire signals a shift in how Apple expects Macs to migrate, post-Leopard. Time Machine is the new migration and backup tool of choice. Fresh Leopard installs let you restore from a Time Machine backup, regardless of what system that backup was created from. So assuming you have a system that you have been backing up with Time Machine, you just connect your new Mac to the USB Time Machine drive, migrate, and you are running again.
Another consideration is that most modern Macs have Gigabit Ethernet. Two Macs connected via a Gigabit network can transfer data faster than two Macs connected via FireWire 800. I think we will start to see more Ethernet-based solutions from Apple as Gigabit becomes the modern standard.
There are a few technical reasons why you would want to install and then Migrate 10.5, apposed to just cloning, but you can still use the cloning method. All Intel Macs support USB 2.0 booting so you can just start cloning to a USB hard drive instead of a FireWire one. It should be procedurally the same.
Will my PC monitor work as a Mac mini monitor?
Finally had enough with PC. Sooner (mostly) or later they’ve all become time-sucking aggravators. So I’ve decided to ease into the Apple world and I have purchased a used Mac mini and should receive it next week. I’m of the understanding from reviewing the PowerMax site that my PC printer, etc will all connect and work if they are USB-connected.
What about my monitor, which is not USB? The cable/port that came with my monitor is identified as a D-sub 15 pin. How do I connect it to the Mac mini?
Both new and used Mac minis supports two video connection types called DVI and VGA. VGA uses a D-sub 15 pin connection, so your old PC monitor should work fine. The Mac Mini has a DVI port on the back of the unit but it will allow your VGA monitor to connect to it via a DVI to VGA adapter. New Mac Minis come with that adapter but not all used systems ship with adapters. If you find that your Mac Mini came without an adapter, then you will need this DVI to VGA adapter.
PowerMac G4 Upgrades - 250GB HardDrive
I have a G4/450 PowerMac and want to upgrade to a 250 GB disk drive, which is of course beyond the 128GB limit of the onboard controller. I understand that one can use a PCI controller to do this, but I don’t know what to look for. Can you just buy a generic (read: PC) PCI disk controller, or is there a special Mac variety? Does PowerMax have any of these things lying around? If not, where might I find one?
It is best to use Mac-specific PCI hard drive controllers, although some generic PC cards will work. These days I recommend that you but a PCI SATA controller card for drive expansion. Not only are these available with Mac support, but your investment in hard drives will be transferable to your future Apple computers. I am fond of Sonnet Tech adapter cards for older Macs and I think this SATA card would work well for you.
When ordering a hard drive for this configuration, make sure it has both Legacy and Serial ATA power. Otherwise consider getting the Sonnet Serial ATA Cable Kit.
Low End Mac has a great G4 Power Mac Upgrade Guide with loads of information specs relating to G4 Power Mac Upgrades.
Taking A Screen Shot On A Mac
I have a website which I plan on replacing with a new one. I would like to have a hardcopy for posterity, but am unable to print if off so it looks like what is posted on the web. Can you tell me if there is a way for me to print it off properly?
Any time you want to print a picture of exactly what you see on screen you should take a screen shot first. Use the Grab application in the Utilities folder. From the Capture menu select “Window.” You will then have the option to get the Web browser window to look just as you want it to when printed. Then go back to the Grab application and click on the Choose Window button. The pointer will turn into a camera and the next window you click on will be captured as an image. You can print that image and also save it in digital form.
You can also use Apple (Command) Key + Shift+3, which will allow you to capture the entire screen.
Apple (Command) Key + Shift+4 gives you a cross hair with which you can capture a select portion of your screen by dragging the cross hair over the image you’re interested in capturing.
To switch windows while in capture mode press the spacebar.
Recovering Documents Emptied From Mac Trash Can
Backups, System Settings / 0 Comments
I accidentally emptied my trash on my Macbook Pro and there were some important files in there. Is there a way to recover these?
The “Trash” is a terrible place to keep any important files, but I assume you know this and it was an accident. Also, this would be a perfect rescue job for Time Machine coupled with an Apple Time Capsule. If you had been using Leopard’s Time Machine you could have gone back in time to when the data was not in the trash and then recovered just those files to your current system. If you are desperate to undelete, then you will need a program like Data Rescue.
With this software you can reboot your system off the CD and then use the undelete scan function to recover as much data as possible from the drive. The main thing is stop using your Apple computer. Every file you get, including this email, could be overwriting your deleted files. Even leaving your computer on could allow those files to be overwritten by system temp files.
Upgrading iMac G4 Hard Drive
I just purchased an iMac G4 700 without a hard drive. Can you tell me what hard drives are compatible with this machine?
That G4 iMac should be able to take any PATA (AKA ATA or IDE) hard drive even this 750GB Seagate hard drive.
Here is a take apart for that G4 iMac.
Consider also replacing the optical drive with a newer MCE Internal Super drive, if you have it taken apart it is a natural upgrade in addition to the hard drive.
Upgrading A Mac Pro Hard Drive For Data Protection
(I’m a) Pro videographer with lots of media concerns. Foremost; protecting content of video from projects (lifeblood).
So someone recommended I use a drive like 1.2 million hours MTBF. Model # for 500GB WD5002ABYS (16MB cache) or WD1002FBYS WD7502ABYS (32MB ca); rather than a consumer storage. I’ve also been told to use single drive FireWire with back-up to esata drives. I need to protect this stuff because it’s hours of editing.
I use a Mac Pro GHZ3 dual. Also, want to upgrade software from Tiger. Should I wait for the new Snow Leopard?
Data protection is essential to everyone, not just professionals, but as a professional videographer your data is your money. Mean time between failures (MTBF) is a poor choice for considering data protection. It’s far better to assume a drive will fail at any time, and put yourself in the position that drive loss will not hurt you. We lose drives from our XServe RAIDs here, from time to time, but powermax.com stays up and running as we cycle a new drive in its place. There are many ways to configure a system to have protection.
The simplest date protection setup is to have two drives in a RAID 1 configuration. Essentially you have two identical drives in your Mac Pro getting duplicate information. Disk Utility in your Utilities folder will let you partition two drives together in RAID 1, after that initial setup they will stay in sync until one fails. Any drive will work for this purpose, you just want to use identical drives when creating the RAID.
The costlier and more complicated way would be to use an external RAID 5. This would let you have a portable and secure “Data Piggy Bank” for your video files and projects.
Check out the great LaCie 4big RAID backup and be sure to consult with one of our sales people for the best fitting RAID.
Hard Drive Icon Missing From Desktop - What Gives?
Some many months ago the hard drive icon on my iMac (10.5.5) disappeared, yet my Time Machine HD icon and my iDisk icon remain. If I open Applications, my HD icon is present in the left sidebar, and I can work with it as normal. I have tried most everything I can think of in System Preferences as well as resetting PRAM, running First Aid, and running the latest version of Cocktail. I have spoken to Apple techs over the phone several times, but nothing works to restore the HD icon on my desktop. I am sure it will be a simple solution once found, but I have not stumbled upon it yet… do you have any suggestions.
BTW, whenever I run First Aid or repair permissions on Cocktail, it takes hours to perform the task; do you think there is any connection, or could it be that I am running Time Machine at the same time?
I believe this is a preference setting for Finder. It is often overlooked, but the “Finder” is an application running on your Apple Computer. The Finder application is brought to the active foreground when you click on the Desktop or the Finder icon on the Dock. Although it is an integral part of the Operating System, it is still just an application and therefore has its own preferences. The System Preferences under the Apple Menu are specific to the computer in general, the Finder preferences are found under the “Finder” menu. Under the General tab, there are four checkboxes in the “Show these items on the Desktop:” section. I would recommend marking all four checkboxes. Take a look around at the other settings in there; I think you will be surprised at all the options.
Can the iPod nano play videos and display song lists?
I currently have an iPod Shuffle but would really like the option of seeing what songs are on it and scan through the list picking out songs that fit my current mood. By upgrading to the iPod Nano will I be able to view the list of individual songs and then scroll to various ones to play?
Yes the iPod nano has a wonderful screen that will give you many ways to interact visually with your music. The iPod Shuffle is an anomaly in the iPod family. It is the only iPod introduced that had less features than the original iPod. The ability to scroll, and now flip, through your music and video collections is one of the trademark advantages of an iPod over other MP3 players. The Shuffle is Apple’s low-cost alternative to the iPod, or as a second iPod for strenuous activities.
The Nano is a great choice, we have a few in my house, but an older generation used iPod will also work for you, as long as they are not Shuffles.
Apple LCD Screen Plastic Foot Broken
I have the studio screen that came with my G4 cube. I have enjoyed using it as a second screen to my MacBook Pro for big graphic/text projects, to keep track of everything at a glance. In a recent move, the semi-rigid plexiglas stand on the back snapped off. I have been afraid to plug it. Is the stand just a prop or it is part of “the works.”
You should have no fear about plugging that monitor into Apple computers, except the fear it may fall over. A well-placed, heavy lamp can hold the display upright when the rear foot is missing. This is a common failure of the clear plastic Apple LCD display. That is not to say that it happened all the time, but the displays are so solid everywhere else that the foot became the only weak point in the display. Many displays have suffered the same fate as yours and have gone on with productive lives. Images on the display will still look just as good as they did before, after you get it in the proper position, and stable.
First Gen Mac Pro Graphics Card Upgrade
I have a Mac Pro 2.66 GHz duel-core Intel xeon, with an nvidia GeForce 7300 GT card.
I would like to upgrade the graphic card to enable me to run more intensive 3d-motion software. Which card/s are compatible with my Mac Pro- what would you recommend?
There are relatively few choices for upgrading your video card on a first generation used Mac Pro but that doesn’t mean that you can’t get a great card. The NVIDIA GeForce 8800GT is a spectacular upgrade card and quite the improvement over the 7300 GT card. There is also the ATI Radeon HD 2600 XT card, but users complain of noise and relatively low performance on high-end applications compared to the 8800GT card.
Troubleshooting A Mac Wireless Setup
I am having trouble with a new wireless setup for Mac. I originally loaded wireless software on PC and it is working fine there. I used WPA security with Network and password. The Mac sees Network but will not take password. I am using DHCP and have the IP address and the Subset mask address. I have tried putting them in as a manual setup and also tried automatic IP. I’m using port 9 and b&g settings on router. Any ideas please!
WPA is the best security to use for your mixed Wireless network because it will often work identically for both Apple Computers and Windows PCs. There are some options in setting up the wireless router that may not work well with your Mac. One of the primary issues stems from “Speed Boosting” technology promoted by some routers. These feature will work well if you use the same manufacturer for a wireless router and a computers wireless network card. Matching card and router works with “Speed Boosting” because both understand each other, but that feature doesn’t adhere to industry standards for wireless communication. With Mac computers, they have built-in wireless cards that expect standard wireless communication and the Airport card fails to understand the “Speed Boosting” communication from the router. Make sure that any boosting technology is turned off on your router.
It is also important that you have a modern version of the Mac OS to connect to the WPA network. Use Mac OS X 10.4.11 or higher if you can. There are several WPA configuration options that may also be causing problems. On your router you will want to select Pre-Shared Key w/TKIP, or something similar, to connect your Mac via WPA/WPA2 Personal option.
My iPod Will Not Sync!
I have a Windows laptop, also where my iTunes library is. I have a 1st generation shuffle that at some point, after upgrading iTunes and or Windows, it stopped synching, so now I’m stuck w/ old songs. I thought it was a 1st gen problem. I just got the new shuffle 2gig, 2nd gen, but same issue. I’ve read forums and tried suggested methods and it makes no difference. (yes I have the latest iTunes version)
Problem: I plug it in, and it’s recognized as a device, all is well, so I drag & drop songs over…it starts syncing and then I get the message: (after a lag in time)
“The IPod cannot be synced! The required disk cannot be found”
I hear it’s a USB problem possibly, but not sure…can you please help… I’m dying here… need this thing for work-outs!
I would agree that it sounds like a USB problem. There are several things to try to resolve the problem. The first would be to see if there are updated USB drivers for your laptop. Most PC manufacturers will have Support section containing a list of drivers for your particular computer, and any available updates. This is separate from the Windows Update mechanism, so you should probably start there because I would bet there is at least one update you will need. After you have the drives updated, then see if the iPods are working again. If not, the next step is to uninstall iTunes completely and then reinstall. This is a common fix for Windows versions of iTunes with iPod connection issues.
If all the above fails you should look at the USB port. It could be that there is an intermittent short in the USB port. You can try a different plug or get a USB 2.0 expansion card for your laptop. Depending on what options your laptop came with, you could use PCMCIA (AKA a PC Card) or an Express Card to USB 2.0 adapter. This may provide a more stable connection to the iPod than the built-in USB port.
Apple PowerBook G3 Error: “Unlocking the Disk.”
I have an Apple PowerBook G3 running OS 9, and when I turn it on it starts up fine but about half way through the start up a screen came up and said “Sorry, the desktop folder on the start up disk could not be created. Try unlocking the disk.”
I do have an iMac with OS C and I put the restore CD in and nothing… What do I need to do now?
Some late-model, used PowerBooks have FireWire on them and those units could be booted into Target Disk Mode (TDM). You do this by holding down the [T] key on startup of the PowerBook. Then you can connect your two Apple computers together with a FireWire cable. The PowerBook’s hard drive should appear on the Desktop of your iMac. You then can use Disk Utility to repair the drive. Also, make sure that your PowerBook drive is not full; it sounds as if you may have a full hard drive and that may be causing your boot-up issues.
If you do not have FireWire or the above does not work, you can try booting up your Apple computer with the [Shift] Key held down. This will boot OS 9 in a limited mode that should help you diagnose the problem. There is a good chance it will also fail, but holding down the [Shift] key turns off extensions and those can often be a cause of a failed OS 9 boot. If that works then you need to sort through your extensions folder to find the culprit.
If everything above fails, then you will need to find a retail copy of OS 9 to boot up the computer and repair or replace the installed OS on the drive. It would probably be best to backup the data off the PowerBook and erase the drive. Then you can reinstall a clean copy of the Mac OS.
Downloading a lotus notes address book to Mac
What is the best way to download a lotus notes address book to an Apple?
If you are using Lotus Notes 6 or newer, then you can export those files as vCards. The Export option should be under the File menu. Once you have the vCards you just need to transfer them over to the Mac and select Import vCard from the File menu of the Mac Address Book application. Address Book will also import from a text file if that is your only export option within Lotus Notes. That option is in the same pop-out menu as the vCard import.
Safari gives me nothing but the spinning color wheel…
Software, System Settings / 0 Comments
I have a 20″ G5 iMac 2.1 GHz running 10.5.5. I have had the ole spinning color wheel when using Safari for quite awhile now. It’s very frustrating to wait for it to go away to do my next task. I have tried resolving any conflicts with the built in software. I have 1GHz of ram and 250 GB of hard drive.
Should I trash my Safari and reload it again from the disk or try another path?
It is certainly possible for Safari, or its preferences, to become corrupted over time. The first bit of troubleshooting would be to trash the preference files for Safari. The file is located at:
Macintosh HD/Users/[Your User Name]/Library/Preferences/com.apple.Safari.plist. Quit Safari and drag the preference file to the trash. Then open Safari and see if you still get the spinning beach ball. If you are still having issues, try downloading a new copy of Safari.
If you are still getting issues after reinstalling Safari, you can try another browser, FireFox is a good second browser.
If the problem occurs in FireFox as well, then it is probably a network configuration error on your system. That will take some troubleshooting with your ISP and router. If the problem does not occur in FireFox, you may want to consider an Archive and Install of the Mac OS to replace the failing components of the Operating System that Safari relies on.
How can I clone data from one Mac to others?
Over the past three years, I have assembled a “fleet” of eleven pre-owned CRT iMacs ranging from 400-700 Mhz. My objective is two-fold. First, I want to give some of these to people who would benefit greatly by being connected to the world via a Mac, e.g., my 80-year old homebound mother. Second, I myself am wheel chair bound living in a two-story house (about the only thing in the housing stock in New England unless one can afford new construction, something my disability income does not allow). I want to set up workstations in different locations-at least one upstairs and two downstairs. Each station needs two iMacs to facilitate my genealogy work. One machine would bring up data from the Internet, while the other machine would be used for direct data entry into my database program. For the past ten years, I have been transcribing data manually onto legal pads, then entering the data from the legal pads into the database. Time to come up with something better…
Thus far, I have maxed out the RAM on each machine to 1 Gb. (The team that came up with the idea of allowing RAM installation through a door in the back should get a Nobel prize! Talk about a practical stroke of pure genius………) The hard drives have been wiped clean and partitioned, as I want to run OS 9.2.2 and OS 10.2.8 in dual bootable mode. At this point, I have one machine (”Big Red”) perfectly configured and running like a top. Is there a quick and dirty way of transferring the contents of “Big Red” onto the rest of the machines? One day I stumbled onto an article on Target Disk Mode cables and how to use them. They seemed like the perfect method to transform my collection into “Big Red” clones. So I purchased three sets of 1EEE-1394 Firewire cables, 6 pin male to 6 pin male, rated to carry up to 400 Mb per second. But as I ran over the instructions again today, I began to have some doubts as to whether TDM cables are appropriate for this task. I do have a LaCie external CD-RW/DVD drive that could be used to make CDs or DVDs of the hard drive contents.
Target Disk Mode should work for this process and you only need one 6 Pin FireWire cable. From “Big Red” you will want to download Carbon Copy Cloner 2.3 and install it.
Then boot up one of the other iMacs in Target Disk Mode by holding down the [T] key during startup. Let go of the key after you see a FireWire symbol on the screen and connect the TDM computer to “Big Red” via the FireWire cable. The hard drive of the TDM iMac will appear on Big Red’s Desktop. Format the drive as you want it to look with Disk Utility. Then use Carbon Copy Cloner to copy both the OS X and OS 9 volumes from Big Red to the other iMac’s partitions.
When done, eject the TDM iMac’s drives and restart it. It should boot up exactly as Big Red would and if it does, repeat the process on all the other iMacs you want to look like Big Red.
Which is better; the 15″ or 17″ MacBook Pro?
Laptops & Notebooks / 0 Comments
I’ve been debating between purchasing the 15” or 17” MacBook Pro, and I’m hoping that you can help me come to peace with this.
So I’ve always been more keen to buy the 17” because I’ve always thought bigger is better. I’m a web developer, and so I do both coding and graphic work, and I always thought the higher screen resolution would be better for my development. Whenever I look at the pros though who use MacBook Pro’s, they all have the 15”. Whenever I look at laptop reviews, they always say that the 15” is top notch, and the 17” isn’t.
So why is the 15” “better” then the 17″? For someone who does web development, which one would you suggest?
The 15″ vs. 17″ MacBook Pro debate is an interesting one and it is similar to the SUV Vs. sedan debate. In each case it boils down to space verses mobility. Just like the automotive analogy, both laptops can go the same places but the bigger units are harder to maneuver in tight spaces. It takes more energy to move the 17″ around and operate it than the 15″ MacBook Pro. The main advantage to the 17″ MacBook Pro was the screen size, until recently. Now it has screen size and the availability of an Antiglare (AKA matte) screen.
If you want the larger screen real estate, and do not care about hauling around a few extra pounds and inches of computer, the 17″ MacBook is a good choice. If you want a new MacBook Pro with an Antiglare screen, then the 17″ is your only choice.
I have a 15″ system at work and at home, my lap is just not big enough for the 17″ Mac laptops. For my money I think the Unibody MacBook Pro is better than all previous models of MacBook.
How can I fix my iMac’s Ethernet port?
My 6-year-old dome iMac G4 800 MHz 512 MB suffered lightning damage. They tell me the Ethernet port is dead so the logic board has to be replaced and Apple no longer makes the needed part.
Is there any other fix for this problem?
The cheapest fix is to get a USB Ethernet adapter and use that for your network connection.
This Belkin Gigabit network adapter is for people with USB 2.0 and 10/100 USB 1.1 computers.
Drivers for OS 10.2 and up are found at the Belkin gigabit USB product support page.
Old LC2 tries to boot, but all I get is a “?”
Hardware, Mac OS 9 / Classic / 0 Comments
I have an old LC2 that tries to boot, but gives a floppy disk icon and a “?” mark and then drops out as if the drive cannot get up to speed or find what its looking for.
The LCII came with a 40MB or 80MB hard drive and many of those older drives just do not hold up well over time. Fifteen years is a long time to keep spinning the same steel platter. You could be lucky and just need to reinstall the Mac OS. It will take Mac OS 7.0.1 to 7.5.5 and you can find system updates for that computer at Apple’s Older Software Downloads page.
If you do not have a copy of the Mac OS for your system, you can download system 7.5.3 from Apple’s Index Of Older Systems and put them on Floppy disks. Here are some good instructions on making boot floppies from OS X.
Hope this helps, If the drive is dead you will have some issues finding a suitable replacement, but it can be done.
Is upgrading my Mac OS something I should really do?
Mac OS X, Networking / 0 Comments
You’ve been very helpful in the past, and here I am again.
I’m on a PowerPC G5 running 10.4.11. Most of the time, I’m inside MS Office. I’m just about to upgrade to Office 08.
Is upgrading the OS something I should really do, or is it a “nice to have” (if somewhat pricey)? And if I want to upgrade my desktop and my laptop do I need the bigger, and more expensive package?
I like Leopard for many geeky reasons. It makes it easier to manage my teenager’s computer through Parental Controls. The Leopard Time Machine backup is great data insurance, which gives me peace of mind. The ease of screen sharing makes having a house of Mac computers work cooperatively.
That being said, it is not essential to your overall productivity. It will not change your speed or quality of work, nor will it revolutionize your computer experience. If you want to upgrade, I would recommend doing all your systems together. If you are updating many computers, the Family pack is the best way to go. Apple has its users on the honor system, so you can install the same copy of the single user OS on every Mac you own. However, the OS X Leopard Family Pack is not much more money than the single user version, so it is easy to “do the right thing” when it comes to software licensing.
Can an iBook be hooked up to the Internet?
My daughter has crashed her iBook and we can’t afford to fix it. We have a 6 year old “Flower Power” Apple computer. It was my other daughter’s in college. I can’t remember if it can be hooked up to the Internet? My daughter with the crashed iBook is taking a college class on line as well as in nursing school. Will the old Flower Power Apple met her needs? Will it cost to update it?
There are 2 phone jacks on the side of the Flower Power. We have wireless at home so I don’t know how to test it for Internet capabilities?
You can absolutely get that G3 iMac online. Once you get the connection taken care of, setup is easy and documented in the users guide. The easiest way to get physically online is via the Ethernet port. That is the larger of the two “phone jacks” you saw on the side of the Mac. The smaller one is the modem and the larger one can connect directly to your router via an Ethernet cable.
If you want to go wireless with Apple branded equipment then you need two parts. You need the original G3 Airport Card and a G3 iMac adapter card called an InterPoser.
If you are running Mac OS X 10.3 or higher, you can use a USB Wireless adapter.
What do I need to watch TV on my iMac?
I am very close to buying the 24 inch iMac but want to make sure that I will be able to watch TV on it. I currently have digital cable from Cablevision and want to be able to hook up the cable from my wall and then split it with 1 cable going to my Internet cable box and the other going into a TV tuner then into the iMac. Two brands I have heard of are Elgato and the ATI TV Wonder HD650. I look forward to your response.
I recommend Elgato equipment and specifically the EyeTV 250 Plus tuner.
This will handle all the unencrypted Digital signals coming from your Cable company. It will not work with all channels however, as some channels are encrypted by your cable company to protect the content. This tuner will also work with the analog signals on your cable system as long as they continue to provide analog signals.
Is a 1GB iPod a good choice for kids?
My daughter wants an iPod and is only 9 years old so I was wondering if 1GB is good and what that means exactly. How many songs can be downloaded at one time? Thank you for your time.
I bought my oldest daughter an iPod when she was 10 years old, and by her account I was a little bit late in doing so. I think 1GB would be OK for some children as it holds about 240 songs. If your child owns much more music than that, a larger iPod would probably be a good investment. I think 4 GBs is a great size for music use because 1000 songs offers more than enough choice of music in one day.
Be careful about buying the clip-on iPod Shuffle for kids. It is so small that it will often stay clipped to the clothing and go through the wash. Also, sending a kid to school with an iPod can make them a target for theft. Consider buying non-Apple headphones so it is not obvious as to what they have.
Changing MacBook Keychain Info
My MacBook tells me I need to change info in my keychain in order to get my email program to work correctly. How do I do that? I am an inexperienced computer user and have a 10.5.5 book.

The New 13 Inch MacBook
You will need to use a program called Keychain Access to do this and it is found on your Mac computer hard drive in the Utilities folder that is contained in the Applications folder. When you open that application, use the Search box in the upper right hand corner to search for “mail” and all your stored passwords for mail accounts should be shown.
What you do next depends on the problem you are having.
If you are trying to check mail but Mail is always sending the wrong password you can just delete the password item in Keychain Access by highlighting the item and pressing the [delete] key. Now Mail will ask you to reenter your password and you can then enter the correct one.
If you want to look at a saved password Keychain is using, you just need to double click on the password item. Then mark the checkbox for “Show password:”, enter your computer’s login password, and then click the “Allow” button. You will then have the ability to see your password and edit it. After you like your edits you can click the Save Changes button.
Can I run Adobe CS3.3 on my Mac G4?
Can I run Adobe CS3.3 on my Mac G4? From the body style, I believe it’s an AGP G4/400.
Adobe CS3 Box
Running Adobe CS on a G4 400 is a “could / should” question. You “could” run CS 3 on a G4 400 MHz computer with over 512 MB of RAM but you probably “should” not. According to the minimum required hardware specifications all you need is a 512 RAM, the latest version of 10.4 Tiger and enough hard drive space to install everything. Those three things plus a G4, G5 or Intel processor will be enough to let you install the CS suite of software. However, being that low on the requirement scale, CS applications would probably open on your Mac computer but soon after that everything would slow to molasses speed.
If you need to start using CS 3 applications, it would save you a ton of time and headache to get a newer system. Something in the GHz processor range, not the MHz range.
Damaged MacBook CD/DVD Drive
Hardware, Laptops & Notebooks / 0 Comments
My Macbook fell this morning — it works but the CD/DVD drive seems to be physically damaged - I can’t even insert a CD in it…. Is that a part that can be easily changed? Can I do it myself? How much time would the repair take? And finally, can you recommend any drives to look for?
You can replace the MacBook’s drive yourself but it would be better to have an Apple Authorized Service center do it for you. The replacement part will likely cost you $200 to $300 but should only take a half of an hour to replace it. Using a Service center will also give the tech a chance to see if the drop did more damage than just the Optical Drive.
If price is overly concerning to you, Searching Google by the drive model number will bring up some budget options. You can also go with an external USB Super drive until you want to fully replace the drive you have. Eventually there could be a Blu-Ray drive upgrade for your MacBook. That way you will get more for your upgrade dollars.
G3 Displaying A Blue Question Mark On Startup
Backups, Hardware / 0 Comments
I have 2 G3’s; one has 6GB the other has an 80GB hard drive in it. So when I turn the 80GB on the only thing that comes up is a blue “?” and the Mac icon folder. What does that mean and how can I get the 80GB hard drive to work and move my data to it? The hard drive is a Jacobtor 3.5 series 80GB. The 80GB came from a friend’s machine, he seem to think it’s looking for the previous network.
The alternating “?” and Folder Icon indicates that your computer cannot find a bootable Operating system. Not all B&W G3 towers could handle bigger drives, so that may be what is causing the problem. The Rev A G3 Logic board couldn’t handle large drives but the Rev B logic boards can take up to 120 GB drives. Look for the Apple copyright information printed on the logic board and below it will be a string of characters in one of the following two configurations XXX-09XX-A or XXX-10XX-A. The “X” is used in place of unimportant information. 09 indicates that it is a rev A logic board and the 10 means that it is a rev B.
If you have a Rev B Blue and White G3 logic board, then you need to make sure that the drive is set to Master and is the only drive in the computer. It may also be that a more advanced version of the Mac OS is on the drive than what the G3 can handle. You should also download any G3 Firmware updates needed to run OS X.
If you have a Beige G3, and not a Blue & White one, then you are running into the 7 GB boot volume limit. OS X has to be installed on a partition of less than 7.4 GB and that partition must also be on the Master drive on the IDE cable.
Your best option would be to reformat the drive and then reinstall a copy of the Mac OS. To move over your old data you will need to put that 6 GB drive into an external enclosure, like this Macally Storage Cabinet, and use Firewire to bring it over to the B&W G3 or put the 6 GB drive into the Beige G3 as a second drive to copy over the data.
Programs Shutting Off Randomly On My Mac
I don’t know what has happened but for about a month now I’m having major problems. Programs shut off for no reason, including Safari, Firefox, HP software, Word—
I suppose there is a virus but how do I fix it? I have run disk utilities repair & nothing changes. I am also getting messages that say certain images, movies, etc cannot be opened — I have Adobe reader & shockwave-so I need some other software?
It is nearly impossible for a virus to be the cause of your problem, that is why we love Mac computers. It is far more likely that you are suffering from “bit rot” of your system. This term is often used in to describe failing digital media due to age, but it can also be a less accurate way of describing how, over time, a Mac computers operating system will start to corrupt. It is always a good idea to perform regular maintenance on your computer’s OS every few years. Make sure that your Back up plan is working, or if you do not back up, this is a good time to do it. Then you need to dig out your OS X install media and startup your computer off that disc. From the OS X install disc, you are going to do an Archive and Install. That will replace your current Operating System with a new one, but it will leave your personal data intact. Here is a link to Apple’s instructions on Archive and Installing the Mac OS.
After the Archive and Install, run Software update to get your system back to the most recent OS version possible and reinstall your non-Apple applications. This will replace the failing files causing these problems and it should also improve the performance of your Mac.
Turning Off At Restart, Quicksilver Mac Problems
Mac OS X, Software / 0 Comments
Looking for information on a Motherboard for a Quicksilver Dual 1.0 GHz. The Quicksilver turns off (almost) every time I ask it to restart. I hear the chimes, and then it just clicks off. Also, same computer will not allow me to install Mac OS 10.5. Any idea why?
I am not sure your Quicksilver problems are entirely related to the Apple computer Logic board. It could also be a power-supply issue or a PMU/PRAM battery issue. Check out Apple’s info on resetting the PMU and also remove the PRAM battery and check its voltage. It must be 3.6 Volts or higher.
Another possible cause could be a faulty power button on the front of Apple computers or the display. Try using a different display on the computer and test whether it happens again.
Installing Leopard onto a 1 GHz DP Quicksilver should be an easy process as long as you also have 9 GB of available drive space and at least 512MB of RAM. Make sure you are using a black-labeled version of Leopard. Gray labeled versions will only work on the specific model of Macs it shipped with.
iPod Touch Sync To Mac Without Erasing Downloads
I have an iPod 80GB that I have used over a couple of years. I have downloaded music and videos etc from the ITunes store and are happy with its performance.
Now I recently purchased and iPod touch 32GB and want to give the 80GB to my wife.
My question is, since I have already purchased (downloaded) some music and utilities using a gift card to the iPod touch, how can I maintain the integrity of the info on it when I try to sync it without erasing everything and getting all of the music and videos from the 80GB on it as well?
I hope I have been clear in explaining my situation and would greatly appreciate any help you may offer.
This is a new problem that is unique to the iPod Touch and iPhone. Because it is really more of a mobile Apple computer than an iPod, you have the ability to buy music, video, and applications without ever having connected it to a Apple computer. Then you run into a problem because it will still want to sync with Apple computers just like a regular iPod, and that process assumes that your library on your computer is the single source of content for your iPod.
Apple knew this was a problem so the added the “Transfer Purchases” option to iTunes for iPod Touches and iPhones. To access this feature connect your iPod touch to the computer and open iTunes. Right Click or [control] Click on the iPod Touch’s icon in the Devices section. Select “Transfer Purchases” from the popup menu and then your purchases will be added to the iTunes library.
Printing from OS X 5.5
I have a Samsung ML-1210 that will not print from this OS (X 5.5) on an Intel based computer. I’ve tried a lot of Web advice but no success. Do you know of any way to make this happen?
On the other hand, if not, is there a reasonable laser black and white printer you would recommend?
I think you will have to rely on the open source community to find a suitable print driver for your Apple computers OS X. Here is a link to the Linux Foundation’s OpenPrinting for MacOSX downloads.
If that does not work or you are still looking for a new printer, I love the monochrome HP laser printers. The little HP LJ P1005 is the perfect desktop sized laser printer that still has the HP quality print engine.
Mac with Grey screen color and blinking question mark
The flashing question mark of horror… it is not always a day-ending event, it really just means your Apple Mac has tested all the equipment and is ready for the next step. The “horror” comes from the next step being “start loading the OS from this disk,” which is not happening. It could be that your hard drive has died or the OS is corrupted but it can be as simple as the computer forgot what drive the OS is on.
Try restarting the Mac computer by holding down the [option] key, which will take you to a boot loader. After a few minutes all available boot devices will show up. If your Apple computers hard drive is not listed, then you should put in an OS X install or Restore DVD. See if you can see the internal drive from the Disk Utility included on that Install disc, when booted from it. There are some diagnostic tools under the “First Aid” tab in Disk Utilities that may help.
If you are lucky, and can see your drive from the boot loader, then you should select your drive and boot up off of it. After you boot up, use the Startup Disk section of System Preferences to permanently select your hard drive as the boot drive.
If your drive is there but has damage to it, Disk Warrior is the best home drive repair tool for Apple computers.
Are Mac laptops good for video editing?
Laptops & Notebooks / 3 Comments
I do video editing and graphic design. I have an older G3 right now. I am looking at the new Macbook Pro and I also looked at a G5 or a Mac Pro for home. I need a lot of power. I need to be able to run Final Cut Pro as well as Sony Vegas through Parallels since it is not Mac compatible. I would also like to run the Adobe Creative Suite. I will be heavily utilizing an external hard drive to store projects, but I need a system that will not sacrifice my speed. Do you recommend not editing on a laptop? I have heard most people say that, but I have done it before on a non-Mac and I have seen a professional do some editing on a MacBook. Please advise. I don’t necessarily need a new unit. If you have something used that could accommodate my needs I could look at that. Also, if I wanted to start with a used unit to get started and then upgrade in 3 months, what would you suggest?
I asked someone more experienced with Video Production needs to contact you but the basic answer to you question is that yes an Apple laptop
is fine to use for editing video, but having a powerful tower, probably new or used Mac Pro, would be best for importing off of high-end video equipment. You need PCI-e expansion and higher bandwidth, as well as fast scratch drives. If you are just dealing with FireWire sources, then the newest MacBook Pro is perfect for your needs on the editing and importing front.
Was the PowerBook design flawed?
Laptops & Notebooks / 0 Comments
Just over 3 years ago my workplace got a 17” Powerbook G4.
It’s been a rotten Apple from the start, first requiring a keyboard replacement, developing some strange screen flicker, the battery going belly up and the various and numerous connection cord inconveniences. However the latest, and last, is the Video chip, which has completely fried. Needless to say, it was just out of extended warranty. Our IT guy says “bad design.”
Was this just a bad crop of Apples or was mine particularly afflicted? If I were to buy a used motherboard, would my risk be as great? Has the design been changed in later Powerbooks?
That is an unfortunate history with that PowerBook 17″ computer. I never saw an epidemic of problems from the 17″ PowerBook line, but I do remember some issues with USB / Display backlight problems. I think you would probably be at a risk buying any used parts. If you have the work done at an Apple Computer Authorized Service Center, there is often a 90-day warranty on the replacement parts. That would be the safest repair process for you.
For your money, investing that repair money in a newer Apple computer system would be a good idea. I like the design changes made to the MacBook Pros, so if you can stand a 15″ screen I would steer you to that computer as a replacement. It is the most substantial change to the Apple laptop design since the retirement of the Titanium PowerBook.
The previous used MacBook Pros are well designed on the inside and I think you could get one without the fears of a repeat of your PowerBook experience.
Will a MacBook work well for recording live into GarageBand?
I am interested in recording real instruments into Garageband and posting these files on a website. I currently have a MacBook with 266 MHz and 1 GB memory. Is this powerful enough to record live music into Garageband? I have read that this level of machine may not be powerful enough to record into. What is your opinion?
I am unsure exactly what system you have because the used MacBooks range from 1.83GHz to 2.4GHz processor speeds. Whatever MacBook or used MacBook pro you own will be fine for audio recording. More RAM is always a good upgrade; 2GB is the new entry level for serious work these days. You will want to get a USB or FireWire audio interface to connect the instruments to Garageband. The M-Audio Fast Track Pro is a popular choice.
How do I transfer songs to my iPod?
I just bought songs from iTunes. They are downloaded on my PC. How do I transfer them to my iPod? I hooked my iPod to USB and port nothing happens except it’s charging.
All transfers to the Apple iPod come via iTunes, which is where the music was purchased from. If set up properly, your iPod should be showing up inside of the left hand side of your iTunes application. You then just need to Synchronize your iPod to your iTunes library. Synchronization will happen as soon as you configure your iPod with personal settings.
If the iPod does not show up in iTunes, then follow the Apple’s instructions for initiating an iPod connection in Windows.
New iPod erased all my iTunes songs, what gives?
When I plugged the new iPod into my computer, I found that a good majority of the songs I had saved in my iTunes had disappeared. How can I get those songs back?
In most cases, all your music should be safely stored in one iTunes account and regardless of what happens to Apple iPods, all the music is on your computer. In that case you can just re-sync from iTunes to a new iPod and the music will all be on the new Apple iPod, assuming it all fits.
It is possible to setup your iPod to be manually managed and you can add music to your iPod from many sources. In that case you could have half your music in your work computer’s iTunes library and the other half in your home computer’s iTunes library. If that is the case you will need to ether merge the libraries together or reconnect your iPod to both libraries in a manually managed mode. Here’s Apple’s instructions on manual iPod & iPhone content management.
Getting Your G3 Networked
Hardware, Networking, Wireless / 0 Comments
These Wi-Fi to ethernet adapters, like the Belkin unit you have, are great for connecting older Apple laptops and Apple computers to a wireless network. Because you have both PCs and Macs you have two options. You can program this Belkin Wireless Ethernet Bridge via your Dell with the setup wizard included on the CD that came with in the box. Connect the device to your Dell with an ethernet cable and use the setup wizard as if you were going to use it to get your Dell on the network with the adapter. Once you have the Dell online via the Wireless Ethernet Bridge, disconnect it from the Dell and plug the ethernet cable into the G3 Apple computers ethernet jack.
Then it is just a matter of setting the G3’s TCP/IP settings to use DHCP.
If you do not want to use the Dell for this or you have problems, you can use a web browser. First you have to set your G3 computer’s TCP/IP settings to Manual, and set the following settings.
IP address: 192.168.2.200
Subnet: 255.255.255.0
Router: 192.168.2.199
Save those settings and then open a browser and type this IP address into the browsers address bar: 192.168.2.225
That should get you to the router’s web interface to finish the setup based on the users manual. After you configure your adapter you will have to change the TCP/IP settings on your G3 back to DHCP.
Here’s a link to your Belkin G Gaming Adapter downloadable user manual.
How do I access my transferred iPhoto library?
How do I access my transferred iPhoto library that is on an external drive when the actual icon is not highlighted to be selected?
On most apple computers you can switch between iPhoto Libraries by holding down the [Option] key when starting up the iPhoto application. Next click “Choose Library” and select the library on the external drive. Click Open and your external library will open on your Apple Mac.
How can I charge my G4 Laptop battery from my automobile?
Hardware, Laptops & Notebooks / 0 Comments
This 375 Watt Tripp Lite PowerVerter would be a great choice to charge your laptop and other devices.
As a used of G4 apple laptops“>Apple laptops you could also make due with this smaller Tripp Lite PowerVerter 150-Watt Ultra-Compact as well.
How do I adjust the width of my email messages?
I am using the mail program that came with my mini Mac.
As you get closer the window will change size and the mail being viewed should also be resized to a readable length. Let go of the corner when it looks right to you.
Mac mini RAM is maxed, do I need an external hard drive?
I would also recommend that you upgrade your Mac computer OS to Leopard, if you have not done so already. Mac OS X 10.5 Leopard’s Time Machine feature is a perfect background backup utility for you. Every hour, your iBook will be backed up and you could go back to a version days previous in order to recover deleted chapters.
G5 System Preferences Window Will Not Go Away
I have a G5 running 10.4.11.
Recently for no apparent reason when I go to system preferences and choose network I get a window “your network preferences have been changed by another application”, when I click the ok button the window will not go away. I have to force quit sys. Prefs. to continue. Restarting has no effect. Any help would be appreciated.
This may be a situation where dumping your network preferences could help. They are located in the “Macintosh HD/Library/Preferences/SystemConfiguration” folder. You can throw the whole SystemConfiguration folder into the trash and then restart your system. This should take you back to default settings and you will need to go into your Network Preferences and make changes and save them to get things back to normal.
Transfering Data From A G4 to a G5
Media Center, Networking / 0 Comments
We just got a new non Intel G5, and need to transfer some data, about 80 gigs on a secondary drive, from a G4 running 10.2.8, which we also bought from you. Once this is done, I need to change some drives around on the G4, and transfer it back.
I tried buying a remote drive, but what’s compatible with the G5, isn’t with the G4, I tried file sharing, but apparently I need to put what I want to transfer into a “Public” folder, but there’s not enough room on the main drive to do that, it’ll take me till next year. How do I transfer this data over, is there a way to hook the two Macs together where I would be able to “see” the other drive where I would just be able to drag everything over in one shot. Can I run an Ethernet cable between the two? Is there some other way?
One of my favorite features of the Mac computer FireWire port is that it supports “Target Disk” mode (all but the B&W G3). You can put a Mac into Target Disk mode by turning it on while holding down the [ T ] key. After you see a FireWire symbol floating around on the screen you can connect your two Macs together with a 6-pin to 6-pin fireWire cable. The hard drive of the Mac that is in Target Disk mode will appear on the desktop of the other Mac. All you need is the cable, here is a link to an inexpensive Firewire cable, if you do not already own one.
The drive you bought may be USB 2.0 only, and that could cause problems with a older USB 1.1 found on some used Macs. The drive will work fine for the G5 and newer Macs. Make sure you format it via Disk Utility to be Mac OS Extended (Journaled) format.
iBook LCD screen has gone grey, help!
Laptops & Notebooks / 0 Comments
I bought a used iBook G4 that worked on arrival. After installing a fresh System 10.4.11 the screen faded out (white or grey out) and the Apple logo disappeared.
After that the screen did not display anything at all. On starting the iBook, the screen turns on and is white or gray depending on the brightness setting which still works. But there is no logo or rotating wheel.
An external monitor still works. All attempts to get the LCD screen back to life failed. Tried ATI Displays, Pram reset etc, nothing.
Any suggestions?
To rule out any hardware issues you should boot up your Mac computer in Target disk mode. You do that by starting the computer while holding down the [T] key. Make sure you get a blue screen with the FireWire symbol moving around on the screen. If you see the blue screen then it is most likely a OS / Driver issue and it may be worth the effort to reinstall the OS. You should also try a PMU reset to make sure that there are not any corrupt settings affecting the operation of the screen. Here are Apple’s PowerBook / iBook PMU reset instructions.
Also make sure that the resolution of your screen is set to the native resolution for the built-in LCD, 1024 x 768.
Does the 1.8 vs. 2.0 GHz make a huge difference?
Hardware, Intel Macs / 0 Comments
If you are thinking about a used Apple G5 system, then either the 1.8 or 2.0 GHz processor would be good choices. The main thing to do is make sure that Pro Tools supports the hardware on the Operating System you are looking at.
Can you horizontally rack mount a Mac Pro?
Hardware, Media Center / 0 Comments
It is not as convenient as having front removal/installation access to the Mac Pro but it will fit in just 6Us of rack space.
Mac File Sharing Problems - “Items In Use” Message
Your system keeps trying to re-share that Zip disk or thumb drive but it is not working properly. If you do not need to share any files on that computer over the network you can just stop sharing it. Choose Control Panels from the Apple menu, then File Sharing from the submenu. Next click the Start/Stop tab and click Stop.If you need to keep File sharing on, then look at un-sharing those items by:
- Selecting the Zip disk or memory disk in the Finder.
- Choose Get Info from the File menu.
- Sharing from the Show menu.
- Click to deselect the checkbox for “Share this item and its contents.”
That should take care of both problems you are having.
Red tint on an Apple display; imminent death or loose cord?
After the visual inspection, reconnect the cable and power up your computer. If it is still rose-coloring your image, start moving your display cable to different positions, watching for a change in appearance.
If all that fails, it could be time to let the display rest in peace and replace it with a new Apple 23” Cinema Display.
Is striping on MacBook Pro screens common?
Displays, Laptops & Notebooks / 0 Comments
Differences Between 1st & 2nd Gen iPod Touch

2nd Gen iPod Touch
About fifty bucks. Just kidding.
There are a few key differences between the two models. The Second generation (gen) of iPod Touch is slightly less expensive, has speakers, external Volume buttons, and built-in Nike+ support (for nerds that run). It’s also slightly thinner than the previous model.
Other than that all other features can be made equal by updating the software on the iPod to the latest version.
You should bear in mind that video on the iPod touch a wonderful thing, so the more memory the better. A full movie can run up to 2gigs, and with anything less than 8gigs you run the risk of limiting yourself or juggling video and playlists more.
Best MacBook Specs for Audio Processing
Laptops & Notebooks, Software, System Settings / 0 Comments
If I start with Garageband, and possibly add Logic at a later date, can you recommend what size of MacBook would best suit the job (GHz, RAM, HD)? I have heard there have been complications with trying to do too much with demanding software, with a computer that is just not fast or big enough. My understanding is that Garageband has been around for some number of years, and presumably there has always been enough speed and space on these computer models to adequately do the job, but I thought it would be wise to ask your opinion and any suggestions or recommendations.
I’ve also read that iLife 08 has been plagued with problems - particularly iMovie and iWeb, with iPhoto getting complaints as well. Do you know if there are ways around this, or if Apple has plans to upgrade or update this software to eliminate these problems?
Depending on what kind of equipment you plan on buying you could get by with a MacBook and not the MacBook Pro. Any of the plastic-cased MacBooks would work for what you are doing, but stay away from the Aluminum MacBooks as they lack FireWire and that is a good interface for studio equipment.
If your budget can afford it, the new Unibody MacBook Pro is an easy choice. In my opinion it is one of the best designs laptops Apple has ever made.
The basic specs of this unit are more than enough power for your audio work at any level, even studio work.
How can we use old photo backups on our new iMac?
Backups, Software / 0 Comments
You can also choose “Import to Library” from the “File” menu from within iPhoto. You will need to navigate to the CD and select the photos you want from within the import window.
Why does online video stutter on my Mac?
Media Center, Software / 0 Comments
However, when I attempt to view a video on a cable news channel, the sound starts out stuttering - missing-skipping, as the clip plays longer, the reception (most of the time) does get better.
I went to the preferences folder, in hopes of finding a pref. that I might take to the trash. Unfortunately, not knowing exactly what to look for, I could not identify a particular pref. for Internet sound.
If that fails to help, or the site you are watching video from is not using Flash, then you may just need to pause the video playback and wait a few minutes until the video has fully cached in the browser. There is often a secondary progress bar indicating the amount of video downloaded.
What is the upgrade process to OS 10.5?
You do not have to upgrade your MacBook Pro to use Leopard, but now would be a good time. The new Unibody MacBook Pros are, hands down, the best-designed Apple Laptops I have ever seen. If you can afford it, then save your Leopard upgrade money and put it towards the new MacBook Pro. You will fall in love even before you turn it on; I did.
How to Unlock an iPod If You’ve Forgotten the Password
My son has an iPod that is locked. He can’t remember the combination. What can I do to get unlocked?
A forgotten password is a common occurrence on iPods, so Apple has a few ways to help get you past a locked iPod. The first way you can connect the iPod to the computer it was originally configured on, and open iTunes. When you disconnect iPod from the computer, it will no longer be locked. You then can go into the preferences and turn off the lock. If you don’t have access to the original computer or it just does not work, you can jump to the second method. The best fix for any iPod problem is the classic “restore your iPod to factory settings.” That this will erase all data on your iPod and take you back to day one, but you can just add your music and data back to iPod from iTunes. This is the true benefit of the iPod / iTunes relationship.


