Ask Jacob
Archive for July, 2010
iOS 4.0 has rendered my iPhone virtually unusable …
Troubleshooting, iOS, iPhone / 1 Comment
Hello again! Thanks for advice last time – it worked! I’ve downloaded iOS 4.0 onto my phone but now my touch sensitivity has gone down. For instance, I’m tying this message on my iPhone and I’ve had to press several keys multiple times because they went unregistered on the phone. It also freezes up on the unlock screen and won’t let me slide to unlock it.
This has been a problem since the software came out – and while I know it hasn’t been long it’s a nuisance! Should I take it into the “genius” bar or do you know what the problem could be. The screen is clean as well if that has any relation.
Thanks for your help in advance!
- Eric
I have experienced slow performance like you described on my wife’s iPhone 3G. I did not have any problems with the 3GS I had been using. Many iPhone 3G users have had problems with the IOS 4.0 update bogging down the phone, and I could imagine that some 3GS iPhones could have similar problems.
From what I have read – and found through testing – you can fix these issues by erasing the iPhone and restoring it to factory defaults. Instead of restoring from your backup, you set it up as a new iPhone. It will take some time to get all the settings back to what you are used to, but in many cases this will fix the problem. If it does not fix your performance, you could format again and then restore from the backup.
I hope this helps, let me know how it works for you.
- Jacob
Can Parallels Desktop run on a G4 Apple laptop?
Parallels, PowerBooks, Software / 1 Comment
Jacob,
I am pretty new to the Mac world. I recently purchased a iMac 21.5 and it runs OS X 10.6.2.
I would like to buy a Mac laptop (and don’t want to spend alot of money) and would use it for web browsing, word processing, and I would like to run Parallels Desktop on it so I can have a Windows XP (now) and Windows Vista (future) virtual.
Are any models of the G4 laptop line viable for how I want to use a laptop?
Thanks!
- Marvin
Parallels Desktop needs to run on a Intel processor so the G4 laptops (which have PowerPC chips) are not going work for you.
Look at a 13 inch MacBook for a inexpensive Apple laptop that will meet your needs.
Let me know if you have any more questions,
- Jacob
Is $100 a decent price to pay for a MacBook with a broken screen?
Hardware, Laptops & Notebooks, MacBook, Repair / 0 Comments
I have the opportunity to buy a 13inch MacBook for $100. It is only a couple of years old but the screen is damaged. You can see only about a 1/4th of what’s on the screen in the upper left corner. A friend’s son had it at school and his friend threw a pop can at him, accidently hitting the monitor.
What would it cost to replace the screen? Would the cost be less if third party parts were used? If it were to be fixed at a reasonable cost, would I be able to sync it up with my G5 desktop?
Would I be able to get a third party power supply?
Thanks for helping me out.
- Dave
It is a good purchase for $100 because you can use it with an external display and keyboard if you do not get the screen fixed. It is like buying a $100 Mac Mini. Repairing the display will be pricy if you work though Apple Service, but if you are good with your hands you can get parts from PowerBookMedic.com or use their mail-in repair service.
You can move your data off of your G5, to this MacBook, using Migration Assistant, which is located in modern Mac’s Utilities folder.
There are not any third party MageSafe Power Adapters, you will have to get an Apple branded unit.
Hope this helps,
- Jacob
Can I return an unused MobileMe account?
MoblieMe, Software / 0 Comments
Hi Jacob.
When I bought my iMac (love it!) from PowerMax I also bought MobileMe for $99. It was recommended by my daughter, but she didn’t realize that I don’t use an iPhone or iPod touch. I only do email from my computer.
Is it possible to return it for a refund? I never activated it.
Judi
I know that AppleCare can be returned to Apple for a prorated price based on the time that has been used. I imagine that Apple may also offer the same return option for unused MobileMe. I have never called in to test this so I can not say for sure. Box copies of MobileMe can be used by anyone and the code inside does not expire so if your daughter wants to use it she can use it to extend her MobileMe account.
I have been using a version of MobileMe since it was first introduced almost a decade ago. It is not a service just for iPhone or iPod users. You can publish your own webpage, post your photos online in one click from your computer, and allow access to your mail/calendars/address book when away from your computer.
Before you decide what to do, consider signing up for the free MobileMe trail and try to use all the services it offers. Then you can make a solid discussion of what you would like to do with the MobileMe you bought.
Hope this helps,
Jacob
Can a G4 iMac be used wirelessly?
G4, Hardware, Upgrades, Wireless, iMac / 0 Comments
Jacob,
We have a new MacBook Pro set up with a Time Capsule and an 5 year old iMac G4 and are wondering if the G4 will accept an Airport Extreme card or Airport card. We’d like to use the old IMac wirelessly if possible.
Please advise.
Thank you in advance,
- Garth
Yes, the G4 iMacs can take an Airport card. Depending on the generation you can get an 802.11B card or an 802.11B/G card.
• If you have a 700 MHz or 800MHz processor you need a FastMac APP-0968 Wireless AirPort 802.11b Card.
• If you have a 1GHz to 1.25GHz processor you can get an Apple M8881LL/A AirPort Extreme Card.
It will install under the metal plate on the bottom of the iMac and is easy to do, just make sure to attache the built-in antenna cable after you slide it in the slot.
- Jacob
How do you do screenprint on a MacBook?
New To Macs, Operating Systems, Printing / 0 Comments
How do you do screenprint on a MacBook?
- Christine
There are two common ways of capturing your screen. First you can use the keyboard shortcuts bellow
• Shift-Command-3 = Capture the screen to a file
• Shift-Control-Command-3 = Capture the screen to the Clipboard
• Shift-Command-4 = Capture a selection to a file
• Shift-Control-Command-4 = Capture a selection to the Clipboard
Be sure to check out Apple’s full list of Mac OS X keyboard shortcuts.
The other way to capture your screen is with the Grab utility in your Applications/Utilities folder. This application is included with every Mac and it gives you more options when trying to get exactly the screen image you want than you have with the keyboard shortcuts.
Hope that helps,
- Jacob
Does running a second monitor on a 27″ iMac eat CPU cycles?
Hi Jacob,
Does running a second monitor on the new 27 inch iMacs eat any CPU cycles or is it all on the graphics card?
Thanks,
- JP
It is my understanding that the only appreciable impact of running a second display on a 27″ iMac is with the video cards GPU and VRAM. The VRAM will be split between the internal display and the external display.
The GPU will have to work almost twice as fast to redraw the screen. Your processor will be mostly unaffected except for the added overhead of managing that much more desktop space.
- Jacob
Is it possible to install a 10.4 partition on a G5 iMac running 10.5?
G5, Mac OS 9 / Classic, Mac OS X, Operating Systems, iMac / 0 Comments
Jacob,
I have an iMac G5 running 10.5 and I’m just wondering if I can partition my hard drive and install 10.4 and run OS 9 on the same hard drive for games that requires OS classic 9
You can run the older 10.4 Mac OS on a partition of the drive if that computer originally was capable of running that OS. So if you have version of 10.4 that came with that iMac G5, you can install that on a partition or external hard drive. Then you just need to install Classic OS 9 support and you should be set.
I do this on a few test systems here, and have no problem bouncing from 10.4 to 10.5. Just use the Startup Disk System Preference to change which partition you want the Mac to boot from and restart.
Hope that helps,
- Jacob
My aging G5 needs to be replaced, but should I wait for new Mac Pros?
G5, Hardware, Mac Pro / 0 Comments
My aging Mac G5 Dual 2.7 Ghz can no longer use the latest Mac OS, and I am a heavy Photoshop user, who cannot even update to the newest Elements, without an Intel processor.
Should I get one of the (also aging) Mac Pro’s, or wait until a new Mac Pro is released by Apple?
Any idea when that might be? It has been significantly over a year now since that model was updated.
- Phil
Mac Pros are due for an update but Apple has been slowing down Mac development on the Pro side. We will often get indications of a future update via long delivery times or short supply in the channel. We have not see any of those signs of change with the Mac Pro. If you need a Mac Pro in the next 60 days, I would get the one you want now but that is just a educated guess.
Hope that helps
- Jacob







