Ask Jacob
Archive for September, 2009
Will a new Mac Pro run an older 30″ Apple display?
Hi Jacob!
I have a 30” Apple Cinema HD Display (circa 2005) – will all the new Mac Pro Towers run it? OR do I have to be choosy to get one that will work specifically with it? Thanks for your expertise!
Christine
Yes – every new Mac Pro has a Dual-Link DVI port on it to connect your 30″ Cinema Display. There is also a second connection point with a Mini DisplayPort connector. That can run near any display with the proper adapter, even a second 30″ Display.
- Jacob
When I install a USB thumb drive my Mac locks up – help!
Hi , When i install my thumb drive my I Mac locks up and will not recognize the drive or function. Help. Thanks.
- Evan
If your Mac suffers a lockup when connecting a USB device, it is often due to a bad USB device. Or it is a USB device drawing more power than what the port is supplying. Make sure you are connecting it to an internal USB port on the computer, not a keyboard or unpowered hub. If that still causes a problem, see if the device is a USB 2.0 device, your Mac may only have a USB 1.1 port. USB 2.0 devices can draw more power than the USB 1.1 port supplies.
- Jacob
What are my office’s options for sharing a 2 TB drive?
Jacob, at our office, we’re sharing a 2 TB drive over Ethernet, but it’s too slow. What are our other options for sharing a drive?
Thanks for your time.
- Clint
Most times sharing a drive over the network will be fast, sometimes faster that FireWire 800. You must have a Gigabit switch for that to work and good wiring in the building. Also, all your systems, including the network drive, must support Gigabit Ethernet. That will be the fastest and most cost effective way to share a drive over the network. Everything beyond that will have a large start-up cost.
If the 2TB drive is not a network drive or only has 10/100 Ethernet , just attach it to your fastest Mac and use File Sharing to grant access to the other Apple computers on the network.
- Jacob
How can I connect an XP machine via VPN to FileMaker on an OS X server?
G5, Networking, System Settings / 0 Comments
I have a G5 xServe running Mac OSX Server 10.4.11. I have a VPN set up for connecting and accessing FileMaker Pro 6.0 files. It works very well, with 1 exception, I cannot connect to the VPN with a PC running XP to access the multi-platform Filemaker files. It will not connect. What is the secret?
Thank You,
Mont
I could try to reiterate this article but they did good job explaining it. The basic sum of this is you need to use PPTP protocol on your OS X server to allow Windows clients.
The other option would be to use a different Windows VPN client.
- Jacob
How can I convert DVD scenes to something iMovie compatible?
Hey Jacob,
I hope you can help me. I’ve found the new iMovie annoying. The last version was so simple! Dealing with what it is now… I’m an actor and I try to maintain my own acting reel, adding scenes from things I do on TV or film. I usually get them on DVD and need to convert my scenes into either .mpeg4 or .mov in order to import them into iMovie. Handbrake describes itself as .mpeg4 converter, but every time i convert, it comes out as .m4v, which iMovie won’t take.
And I missing something? Help!
Thanks,
- Kelly
Handbrake is specialized for converting your DVDs to iPod friendly formats but it should ultimately work for you. When it matures, you may want to try Videomonkey to convey your video files to something iMovie will easily accept. Currently it is iPod focused but has plans to convert to other formats.
For general video converting you should have both VLC and Perian installed on your Mac to make extra video formats usable. Even if you don’t need them, both these applications are a must for the modern Mac wanting to work with video.
In Handbrake, make sure the checkbox for “Use iPod/iTunes friendly (.m4v) file extension is for MP4″ is unchecked. Then you should be able to export into a MP4 format and it will use the “.mp4″ extension on the end. After Handbrake is finished, use the Import/Movies… option from the iMovie File menu. It should import without any issues.
- Jacob
How can I transfer images from my Mac clone to my G4?
Hi,
We have a very old Power Computing Mac Clone with SCSI connections. We do not need this computer anymore, however, we have some jpg & tiff images that we want to transfer to our G4.
Any suggestions on how to transfer our images off this older computer to our G4?
Thank you,
Shelley
Probably the simplest way to get that data over is with a PCI SCSI card. This will enable you to install the SCSI hard drive into your G4 and pull all the data from it that you want. It will also allow you to use some external SCSI hardware. Otherwise, you could try connecting both Macs to the same ethernet network and enabling an Appletalk network for file sharing. However, that could prove to be more complicated than it is worth for you.
- Jacob
Suffering through installing a Windows XP partition on a Macbook…
Dear Jacob.
I am having a great deal of difficulty Installing Windows Xp. on my Mac Book.This is a late 2007 model and it should install. However, I printed off BOOT CAMP an d have been reading it very carefully. The CD does not complete the cycle It keeps coming up with “Press any key to Boot from CD.Disk Error. Press key to restart” I do all these things and nothing happens. I looked up Boot Camp on Apple Support and they sent a page which I do not understand so I will write it off to you.
Copy
RESOLUTION:After selecting a Windows Partition in Boot Camp 2.0 in Mac OS X 10.5,then rebooting from the Windows XP installer CD, be sure that you format the Windows partition before continuing with the rest of the Windows XP setup process.
I just do not know what I am doing wrong. I follow the instructions in BOOT CAMP and it still comes out as above. Can you simplify this for me ,please. I think many have had this problem as I see many questions in the Apple discussion page. However,I did not see any solutions.
Sincerely,
Robert
When booting up from the Windows install disc, the first thing you need to do is format the partition you created with the boot-camp utility in the Mac OS. What you need to do is format the available
empty space on the windows partition with a NTFS or FAT32 file system. Only after you format the partition, will the Windows installer have a place to put the Windows XP files. Here is some info from the
Microsoft install documentation.
• At the Welcome to Setup page, press ENTER.
• Press F8 to accept the Windows XP Licensing Agreement.
• All existing partitions and non-partitioned spaces are listed for each physical hard disk. Use the ARROW keys to create a new partition by selecting the non-partitioned space. You can also press C to create a new partition using non-partitioned
• To create the partition with the maximum size, press ENTER.
• If you want to create additional partitions, repeat steps g. and h.
• Use the ARROW keys to select the new partition where you want to install Windows XP, and then press ENTER.
• Select the format option that you want to use to format the partition. You can select from the following options:
• Format the partition by using the NTFS file system (Quick)
• Format the partition by using the FAT file system (Quick)
• Format the partition by using the NTFS file system
• Format the partition by using the FAT file system
• Leave the current file system intact (no changes)
Notes
• If the selected partition is a new partition, the option to leave the current file system intact is not available.
• If the selected partition is larger than 32 gigabytes (GB), the FAT file system option is not available.
• If the selected partition is larger than 2 GB, the Windows Setup program uses the FAT32 file system (you must press ENTER to confirm).
• If the partition is smaller than 2 GB, the Windows Setup program uses the FAT16 file system.
• If you deleted and created a new System partition, but you are installing Windows XP on a different partition, you are prompted to select a file system for both the System and Startup partitions.
• Press ENTER.
• After the Windows Setup program formats the partition, follow the instructions that appear on the screen to install Windows XP.
I cleaned up the Microsoft documentation to help you read through it easier. Hope that helps,
- Jacob
Do I need to purchase a new design suite for my used Mac?
Jacob,
I recently purchased a PowerMac from your group. Now when trying to open my MX apps of Flash, Fireworks, Dreamweaver, etc I am asked for a serial #. I type them in and they are not accepted. Does this mean that I’m going to have to purchase the complete new design suite instead of the upgrade?
Thanks,
Barbara
Last time I installed the Macromedia Studio MX software, I recall that there were two serial numbers in the set. One was for the PC version, and the other was for the Mac version. It is possible that you have the two serial numbers switched. Now that Macromedia is part of Adobe, you may be able to use whatever serial number you have to upgrade to the Adobe version of the software. If you contact Adobe directly they can help you find the proper upgrade path, even if you only have the Window serial number.
- Jacob
How do I create an external itunes library?
Jacob:
I am using iTunes and have loaded up my iPod with over 11,000 songs. Do these songs take up space on my Macbook? Can I put them into a separate storage device and what device would be large enough? My iPod holds 147GBs. Thanks
- Thomas
One drive to look at that can fit your music and survive a drop or two is the Lacie Rugged Hard Drive.
Follow these three steps.
- Copy your iTunes library to an external drive
- Then set it as your new Library
- Delete your old Music Library from the Music folder.
- Jacob
My Comcast modem won’t provide a working IP address to my AirPort Base Station…
Hi,
I just tried to replace and older (dome shaped) Airport wireless system in the house. The older system was working… Don’t ask why I decided to switch to a newer model… Anyway, I have spent much of the weekend on the phone with both AppleCare and Comcast to no avail. It appears the Comcast Modem will not give a working IP address to the airport.
I have researched a number of trouble shooting sites and it appears this is not a unique problem. However, I have gone through MOST if not all of the steps that the sites recommend to fix the issue.
All computers are running the latest OS from MAC. It is an entire MAC system including Apple TV.
Any thoughts?
- Fabian
I am fairly sure it is not an issue with your Apple equipment. This is because I have exactly the same setup in my home and it works reliably. The one exception is that I do not like the equipment Comcast provides. I instead use my own Cable modem. This is the Linksys router I have used for years and like its rock -solid performance.
Before you run our and get a new modem, try these two possible fixes. First off power everything. Let the cable modem sit, without power, for five minutes and then power it on again. After it is fully on and connected to the Comcast network, power on the Airport Base station. Make sure your cable modem is the only Ethernet device connected to the Airport base station and that you have it connected to the WAN port. That is the port off to one side with a dotted circle above it. Now you can connect your devices.
If that fails you may have been given a Cable modem that has its own DHCP / NAT serve and it is in conflict with your Airport’s DHCP / NAT service. Here is the process for disabling DHCP and NAT on the Airport Base Station.
If all my suggestions fail, get the Linksys modem. You may even save money on your monthly bill.
- Jacob
How can I connect my G4 Power Mac to a new Apple 24″ LED display?
Displays, Hardware / 3 Comments
Jacob,
I have a dual G4 tower, and will be buying a new MacBook soon. I would like to buy a new Apple display that works for both. Is that possible? From what I can tell the 24″ monitor only supports input from the mini-dvi port, which will work for the MacBook. I do not see a way of hooking the G4 tower to that. Are there any other options?
Thanks,
Noel
Unfortunately Apple has done it again. They jumped into a new connector format without a thought about the Mac user who has older Mac equipment. The 24″ Apple LED display is a truly great companion to the new Mac laptops. Although they work on all new Macs, the 24″ display is a docking station for laptops. They provide power and a host of desktop features to give you two macs from one. A Mac Laptop tied to a 24″ Apple display is a perfect package, and I would like you to have that experience. Sadly that the new display will not work on your G4 tower. It may be better to just get a low end LCD display for the G4 and then use the 24″ LED display as your MacBook’s docking station.
Here is a nice one but there are many good sub $150 displays.
- Jacob
Can I repair a broken iBook Firewire port?
Hardware, Laptops & Notebooks / 0 Comments
Jacob,
1. What is the best way to repair a broken Firewire 400 jack on my iBook G4 laptop?
2. Without Firewire, is there any way to connect an external disk drive to control my laptop?
Regards,
- Ken
The FIrewire port is part of your logic-board, so replacing the logic-board would be the standard way to fix that problem. At this point the repair would cost more than your Apple computer is worth. You still have a USB port on your iBook and USB 2.0 is a fine way to connect external drives. Many drives are available with USB 2.0 connections. Lacie USB drives are very popular and would fit the bill.
- Jacob
What’s the best way to erase my Mac hard drive?
Jacob,
Just bought a new iMac and will be trading in my G4 Mirror Door Power Mac. Please recommend the most efficient and trust-worthy way to wipe/erase my
Power Mac hard disk, before sending it up to Powermax.
And…when I do that, does it also erase the operating system at the same time?
Thanks,
- Barry
I use the Apple Disk Utility to securely erase data from my hard drives. You can do this from your OS Install media. Boot up your iMac computer off the disc and open Disk Utility from the Utilities menu. Under the Erase tab will be a Security button. Click on it and set it to write zeros over your data. This will take a good amount of time, and be sure to check out Apple’s article on Disk Utility’s secure erase options.
After you erase the drive, you can install the Mac OS on it, but it is not necessary for our Mac trade-in program. We format the drives when they come in, but please do erase your drive to the security level that you would like.
- Jacob
How can I use my non-wifi printer on my wireless network?
Networking, Printing, Wireless / 0 Comments
I know there are new printers that have Wi-Fi capability, but I would like to use my existing printer on a wireless network. Is there a way to connect the printer directly to a wireless router so the printer is available to all users on the network? Any solution would probably also have to work with WinXP and MacOS X.4 or .5
Thanks!
John
I use the Apple Airport base stations for this. They share a printer with Macs and PCs, but you need to install Bonjour on the Windows system.
Look at the Airport express if you just have wireless computers in the house. If some computers have to have an Ethernet connection, the AirPort Extreme is the one you want.
- Jacob

