Ask Jacob
Archive for July, 2009
What are some good manuals on iWork ‘09?
Books / Reference / 0 Comments
I recently purchased a MacBook Pro. I have used a PC forever and need a good guide to running iWork ’09. What do you suggest?
I have always loved the Missing Manual series from O’Reilly press. Here is a link the the O’Reilly iWork ‘09 book. You might also try O’Reilly’s Switching to the Mac guide in the same series.
Both would be well worth adding to your library.
- Jacob
Does the Canon ZR850 come with a 110/220 charger for International travel use?
Hello Jacob,
Does the Canon ZR850 come with a 110/220 charger for International travel use or just 110V?
Regards,
-Craig
Most every AC to DC adapter I have seen from Canon has an input voltage range of 100-240 volts at 50/60 cycles. The CA-590 that comes with that camera should be no different. I would however suggest that
you use a 240 Volt to 110 volt converter if you travel often. That conversion cleans up the sometimes spotty power you find in other countries.
- Jacob
How much impact does screen size have on graphics processing performance?
I was curious as to how much impact screen size has on the performance of the Graphics Processing Unit. For instance, if you were trying to run a graphics intensive program (let’s say a game) on a 20” iMac versus a 24” iMac (both using the same GPU). Will the performance of the card be better on the smaller screen?
Finally, does the resolution have much impact (can you match resolution across the two different screen sizes-and will this matter)?
Thanks
- Brian
There are some graphic performance differences between higher and lower resolutions. Particularly when it comes to consuming VRAM. However, with modern video cards, they don’t exhibit too much
difference between the 20″ and 24″ iMac native resolution resolutions. This is particularly true when you have 512MB of VRAM. Each extra pixel on screen has to be stored in VRAM on your Apple computer. So with only 256MB of VRAM, the difference between 1680 by 1050 and 1680 by 1050 can be enough pixels to push data out of VRAM. When that happens your Frame Rate drops.
Although you can set the screens for a lower resolution, LCDs really should be run at there native resolution for best performance.
- Jacob
What are your top 3 picks for Blu-ray burners?
Hey Jakob,
I need to buy a Blue Ray burner soon. I do video editing with final cut and DVD Studio 4.0 – please give me your top three picks.
- James
You will not only need a Blu-Ray burner to make HD video discs, but you will need some additional software. Here is a good article on the HD editing workflow. Toast 10 Titanium is great Blu-Ray burning software.
I only have one recommendation for an external Blu-Ray burner, the LaCie d2 Blu-ray drive. For internal use, I like the MCE Blu-ray kit.
- Jacob
Which Mac Pro offers the best power and performance?
I’m looking at the new Mac Pro. Of the following, which provides better power and performance: Quadcore 2.93GHz or 8core 2.66GHz?
Thanks,
Jon
It all depends on the application you are using. If the primary application you are running is multi-threaded then the 8 Core model is the best choice. It is also the right choice for any RAM hungry applications because you have twice the RAM controllers and slots. However, for older software that just needs clock cycles the 2.93 Ghz will help you more than extra cores and RAM in your Mac Pro.
- Jacob
Is the new 17″ MacBook Pro RAM user upgradable?
Hardware, Laptops & Notebooks / 0 Comments
Hi Jacob,
It’s been a while since I have been in the market for a new Mac laptop. In fact my old trusty 12″ PowerBook G4 has served me well for four years now, but I think it’s showing me signs that it’s ready to be retired. I am looking at the new Unibody MacBook Pro, the 17 inch model, in particular and would like to know if the RAM is user
upgradeable, without voiding any mfr. warranties. Also is it the same for the internal hard drive (I might want to install SSD later)? I want to purchase the model with the fastest processor, but would like to hold off on the RAM until they become a little more reasonably priced.
Thanks in advance.
- Mary Ann
You can upgrade your memory and hard drive yourself. Here is a link to Apple’s MacBook Pro RAM installation page.
The hard drive is just as easy, as you can see by Apple’s instructions on how to install a replacement hard drive.
If you use a none Apple drive in the computer, you will have to deal directly with the maker of the hard drive for drive warranty issues and most Apple service centers will want you to have a Apple hard drive installed for testing. For that reason it may be a good idea to keep the pulled Apple hard drive safely stored in a static bag, until you are out of the Apple warranty period.
- Jacob
Windows is crashing when booting with Parallels…
Hi Jacob
I have a Duo Core Intel Macbook. Unfortunately, the 90 day warranty has just expired. I am having problems booting Windows through parallels. Windows starts to boot (black screen/Windows logo but as it is about to load it crashes. A blue screen appears and there is an error message but it flashes and disappears so quickly that I can’t read what it says. I don’t have a Windows XP or Parallels installation disc as the Macbook came fully loaded. It might be that I just have a virus on the Windows partition that has messed something up.
The Apple store want to keep my Mac for a week and charge me a “Kings Ransom” to repair it. I need my Mac as I use it to teach every day.
Help please. I use a lot of Windows software in my teaching now I can’t get to them. Any advice?
I am in Freehold NJ central
- Mick
Windows is a fickle beast and especially in virtualization. It could be that a change or update to Parallels has cased a driver conflict in your copy of Windows. Follow these instructions from kb.parallels.com to remove and then reinstall the Parallels Tools.
1. Start Windows in Safe Mode (Press F8 key during the boot-up process and choose Safe Mode from the list).
2. Uninstall Parallels Tools
• From the Windows Start menu, choose Control Panel > Add or remove programs.
• Select Parallels Tools and click Remove.
3. Restart the Windows guest OS.
4. While Windows is running, install Parallels Tools again:
• From the Parallels Desktop menubar, choose Actions > Install Parallels Tools. The Parallels Tools installation wizard appears in the guest OS window.
• Follow the wizard instructions to complete installation.
5. Restart the Windows guest OS again.
- Jacob
I deleted two system fonts and lost my desktop. What to do now?
G5, System Settings / 1 Comment
Hello Jacob,
After throwing away two system fonts, I lost my desktop. All I see is the background and the time bar in the upper right. I’m in System 10.4 or 10.5 on a 2.3 Dual G5 and experiencing font conflicts. So I naively tried removing all but the bare bones system fonts. Bad idea!
I’ve tried zapping the pram. I’ve tried holding the “shift” key after the start up “chime”. Still no change. All I see is the background and the time bar in the upper right.
Is there any way to restore the computer – I don’t have any OSX startup discs.
Thanks!
Ken
It is possible to throw away essential Apple System fonts that will cause your computer to exhibit strange behavior like what you are experiencing. Here are Apple articles on the system fonts for 10.4 Tiger and 10.5 Leopard fonts.
Here’s a non-Apple font reference source but still a good article on font management in OS X.
It is recommended that you always use the Font Book to manage fonts because it will prevent damaging font deletion from happening. If you had the system discs, an Archive and Install would fix your problem but as you are missing those disks you will have to reinstall the fonts manually. Look through the lists and identify which two fonts you need back. Copy them from another Mac computer or let me know what they are and I can email them to you.
After that, you will need to install them back to the font folder you deleted them from and restart. If you can not navigate the file system, you will then have to boot the computer into Single User mode and install the fonts from the command line. Although, getting the proper system discs or a OS X install DVD would not be a bad idea, for the next time you have a problem like this.
- Jacob
Which adapter will I need for an iBook external monitor?
Displays, Hardware / 2 Comments
Hi Jacob,
I have the last generation iBook G4, and I am wondering what the Video port is called, and what adapter I need for use with today’s LCD displays?
Thanks,
David
My daughter has one of these G4 iBook. The only computer display port that you can use is VGA, an analog connection. You will need a Mini-VGA to VGA adapter cable to connect a VGA display.
The good news is that many LCD displays support both DVI and VGA connections, or have only VGA ports. Take a look at the 17″ LCD displays with VGA. You will be limited to a 1024 X 768 image, no mater how big the display, the iBook is set to only Mirror what is on the laptop display. That limit on your iBook is 1024 X 768 pixels, so do not over spend on a display.
- Jacob
Does adding iMac RAM alter the normal operating temperature?
Jacob,
Two quick questions: Is it normal for an iMac to run a bit hot? Mine seems to settle around 120 degrees. Is that normal? Secondly, I want to add memory to my iMac (24 inch with 2GB of RAM). Can you suggest the best way for me to go?
- Robert
Here is a handy little list of user recorded Mac system temperatures assembled to help others determine what is normal temperature for their Mac.
From the list, it looks like your iMac is in the proper range. As for RAM upgrades, you can go up to 3 GBs if you have a white plastic iMac or 4 GB if you have an Aluminum iMac released before 2009. Depending on what iMac you have, you can buy one or two of these 2GB stick. You only have 2 RAM slots so you will have to remove one stick of 1GB RAM for each 2GB stick of RAM you add.
The newest iMac introduced in 2009 can take up to 8GB of RAM using a 4GB RAM stick, but I would guess you do not have this version of the iMac.
- Jacob
Which basic Mac would you recommend?
Hardware, New To Macs / 0 Comments
I am 83 years old but would like to purchase a new computer and my family states I should buy an Apple. I like to play games and keep in contact with family and friends by e-mail – what type of computer would you recommend as I don’t need a lot of graphics etc.
Thank You
I think a basic iMac would be a good choice for you. That is the kind of Mac my wife and I share and it makes a good home computer. This 20″ iMac model is excellent, it was recently replaced with a slightly different version of the same computer, so it is on sale. Any of the newer iMacs will give you power and performance to last many years. You can look at all the 24″ iMac as well.
The nice feature of the iMac is that it has the display and computer combined together in a single unit. So you really only need to worry about connecting the Keyboard/mouse and Power to get it running. If you have a high-speed internet connection at home, the iMac will have no trouble connecting. If you use dial-up internet, then you need to buy USB modem, like this Apple external modem.
- Jacob
How can I move my iTunes library from one machine to another?
Laptops & Notebooks, Media Center, iPod / iTunes / 0 Comments
Jacob:
I just got a MacBook Pro (&) I want to upload massive numbers of ripped lossless CDs onto a terabyte HD, then connect my MacBook to a stereo receiver and use the MacBook as a CD server. I’ve been told I’ll have to set up a wifi network to accomplish this because iTunes won’t see the external HD.
What’s the most elegant way to solve this problem?
There are probably many ways to accomplish your digital Jukebox project. You certainly can use your MacBook to play all your iTunes directly to a stereo. All you would need is a 1/8th inch to RCA cable like this one. Connect the line out from your Mac computer to the stereo.
Then you would just need to move your iTunes Library to the external drive by following these instructions from Apple regarding Moving your iTunes Music folder.
This would require you to keep your Mac connected to both the stereo and the hard drive, in-order for you to play the music. If that sounds OK to you then it is a fairly easy setup. Otherwise you may want to look at some wireless streaming options.
A truly slick option would be to use the cable above attached to an Airport Express. The Airport Express could be connected to the Wireless network in your house. Your router at home, that hosts the wireless network, would then have a LaCie network drive attached to an ethernet port. The LaCie 1 TB Drive would have your Music stored on it and then shared by the iTunes-compliant server component of the LaCie drive. All your MacBook Pro would need to do is play the music from the drive over to the Express, all wirelessly.
- Jacob
Is there a HD camcorder that offers the best OS X compatibility?
Hardware, Mac OS X, Media Center / 0 Comments
Hi Jacob,
I just wanna know your opinion about HD camcorders & Mac OS compatibility. I’m looking for one but i don’t know if there’s a (best choice for) Mac OS X? The brands of camcorders that I see (are): Sony, Panasonic, (&) Cannon… Please let me know your opinion of compatibility and performance.
- Nico
Panasonic and Cannon do a great job in producing Mac computer compatible HD camcorders. Take a look at the Canon VIXIA HF11 Camcorder or the VIXIA HG20 60GB HDD Camcorder. Both could be good choices for you.
One thing to consider though, still image cameras are quickly adding HD video capture to their feature set. If you are also interested in picking up a good still camera, one of those hybrid cameras may be your best choice. The Panasonic LUMIX DMC-GH1 was recently announced and it has video people and photographers equally excited.
- Jacob
G4 iMacs won’t turn on with ADC monitors attached…
Hi Jacob,
We are a small nonprofit agency in Charlotte, NC, and about 18 months ago a local college donated to us a set of four PowerMac G4 towers and 3 17-inch Studio Displays. Everything worked great until a couple of weeks ago when, within 12 hours of each other, two of the G4s would not turn on unless we disconnected the displays and hooked up a non-ADC monitor. We can’t tell if the problem is with the towers or the monitors. We have one G4-ADC combo that is still working, but the “sick” G4s won’t work if I hook up the working monitor to them. I tried to use an DVI to ADC adapter, thinking that it might help if the issue was the inability of the monitor to pull sufficient voltage through the ADC cord, but that didn’t work.
Any ideas? I’d hate to think that the monitors were no longer usable, since they seem to be in good shape.
Thanks,
Bob
–
Bob Young
Well the first step in troubleshooting a ADC monitor is to remove and then reinstall the video card. Believe it or not just reseating a video card can help. I assume these are LCD based Apple 17″ Displays, if they are CRT displays, then there are a host of issues that follow the CRT models. First the CRT models will not run off DVI to ADC adapters, and second the CRT models draw so much power it can be under powered on on many ADC video cards.
If the problem is with the LCD ADC display, then it may be a USB problem inside the display. When using the DVI to ADC converter, try not connecting the USB plug to see if that has any effect. Also make sure the computer is directly connected to the wall outlet. That should eliminate under powering issues.
Let me know how that works out,
- Jacob
My PowerBook is struggling to load the OS – what can I do?
Hardware, Laptops & Notebooks / 0 Comments
Hello,
I am having a problem with my 12″ / 867mhz Powerbook that I am hoping you could help me figure out.
The powerbook is having a hard time loading the OS. What happens is that when I boot the cd and the installer comes up it works fine until I get to the “pick a destination” screen. At that point there is no harddrive to select. So, I open disk utility up and it lists the harddrive, but it will not let me erase or format the HD, it will give me a error message. So, my assumption was that the hard drive is bad (this was the orginal HD), so I open it up and replace the HD with a different one – then boot it up and the same thing happens. So, I have been going crazy with this. I have pulled them several times to see if they are in there wrong, but I have not noticed anything. I have put the HD’s in an enclosure and I then checked them on another machine, they check out fine that way. So, I don’t think it is the hard drive.
I have also tried diffrent OS disks and it is always the same. Is there some hardware issue that would cause this? Any help you can give me would be appreciated.
Thanks,
- Todd Layton
Other than making sure you are using a retail copy of the Mac OS released after the PowerBook was produced, 10.3 or higher, it would probably be a hardware issue. The problem is most likely with the cable or logic board. A replacement PowerBook hard drive cable will be cheap enough for you to test with it. I think this is the right cable for your computer but double check.
If that fails to work for you, then it probably is a logic board issue and you will need to weigh the cost of the repair against just upgrading your Mac.
Please let me know what the outcome is.
- Jacob
Is the 8-core Mac Pro necessary for editing HD video?
I own a small editing studio, and am updating my Mac towers. I’ll be buying new Mac Pros. Will I notice a difference in speed between the new 4 core and 8 core Nehalem models? I’m doing HD work in Final Cut Pro. Don’t want to waste the $ on 8 cores if FCP doesn’t use them. Many thanks.
- Nathan
I would have to say that if you edit HD footage, that yes you want the 8-Core Mac Pro. Not only will the multithreading features of Final Cut Pro run faster on the Octal Mac Pro, but you will be able to install more RAM. As you probably know, the new Mac Pro likes its RAM installed in threes per processor. The forth RAM slot shares its channel with the third slot. So for peak performance in the Quad-Core Mac Pro you will be effectively limited to 6GB. In the 8-Core Mac Pro you can get 24 GB of highly efficient RAM. Although 12GB will probably do just nicely for most of your HD projects.
- Jacob
Which is the best battery for my MacBook?
What’s the right (and best) replacement battery for my MacBook Pro 15″ “Intel Core 2 Duo” laptop, 1.16 GHz, serial # W87182FHW0G?? It seems really wimpy so I never go off AC power but would like to be able to. Willing to pay more for better one than what it came with. And for my education, what’s the easiest way to identify the above laptop? Is is titanium or aluminum? G3 or G4? My “hardware overview” doesn’t say…
Thanks Jacob!!!!
– Oriana
It has been some time since I bought a none Apple battery but when I did buy one last it was from BTI. They have long had a good reputation for making OEM replacements. This 15″ MacBook battery should work for you. But you can always go with the Apple 15″ MacBook original battery, which is not a bad idea. Both are going to perform about the same on your Mac computer.
As for identifying your laptop the proper name of it is MacBook Pro 15″ Core 2 Duo. The terms titanium, aluminum, G3, and G4 all refer to much older Mac laptops.
- Jacob
I’ve got a classic Mac, from 1982. Is this machine of any significant value?
I own an old Mac and I wonder if there is any value to it.
I own and still in the original box, a Mac 512k. Model number M0001 W, 512k, Made in the USA, serial number F5472P9M0001W, Feburary 10,1982, Die Mold Delux, Elmhurst, Illinois, tool no.6. Apple P/N 810-0374. It will boot up with no problem and I have some software.
Is there any value to it outside of the paper weight value?
Thanks,
-Harvey
Although that machine is not of value for a work Mac computer, there may be collectors or other fans interested in buying it. You could post it on eBay or craigslist.org and see who is interested in it. I do not know of a good price though, so eBay without a reserve and a padded shipping charge would be a good idea.
- Jacob
I keep getting a network settings error on my MacBook Pro…
Hi Jacob,
Hope all’s well. My Macbook Pro is stuck. When I try to open system preferences a window keeps popping up that says: ‘Your network settings have been changed by another application.’ It won’t go away and I cannot reconfigure my systems to connect to the internet.
Help!
- Eli
A fix for this would be to delete the below files from ‘Macintosh HD/Library/Preferences/SystemConfiguration’:com.apple.airport.preferences.plist, NetworkInterfaces.plist, preferences.plist.
After you move those files to the Trash, you will want to restart your computer. This problem can be caused by the installation of FireWall software or other network related software. Let me know how that works for you.
- Jacob

