Ask Jacob
Archive for March, 2009
Skype and Mac Problems - works on one Mac, not the other.
Software, System Settings / 0 Comments
We have two older Mac towers, both running OS 10.3.9 successfully. Have Skype 2.5.0.85 installed on both. Have two iMics and two headphone phones, both of which work perfectly on one of the towers. Have tried to get Skype to work on the second tower, with no success. Incoming sound works perfectly on both; outgoing sound works on only one of the towers.
I have used the iMics and the headphone phones on the Machine that works correctly, and both combos work, so we know the problem is not the accessories. Have set the Sound settings identical on the System Preferences on both. But Skype works on one and not on the other. Absolutely cannot figure out what we’re missing, but obviously we’re missing something.
Any suggestions? Would much appreciate–many thanks!
Best,
Susan
You should check the Audio tab in the Skype preferences and make sure that it is referencing the same input / output. It may also be advisable to upgrade your Skype version to 2.7 which should run on your system.
If all the above fails, you may need to try an Archive and Install of the Mac OS to remove any problem USB audio drivers causing a conflict.
Hope this helps,
Jacob
I cannot get my G5 computer to remain asleep - help!
I have a G5 running 10.4.11, 1.8, 1gb very recently I cannot get the computer to remain asleep. I have reset pram & smu-pmu. When booted in safe mode will remain asleep. Any ideas?
Larry
Just like with people, a Mac insomniac can have many potential causes of sleepless nights. The first place to look is with expansion cards. More often than not, the problem lies with a PCI, PCI-X, or PCIe card that is doing some low level communication with the rest of your Mac. That communication could be causing it to wake from low power mode. If you have any cards installed it would be a good idea to remove them and see if the sleep behavior of your Mac computer returns to normal.
It can also be due to a software-based problem. A good test would consist of creating a new user account on your system and log into it. Without starting any applications, put the computer to sleep and see if it stays that way. If it does stay sleeping, then there is something running in your main user account that wakes your system, and you should look at your user account’s login items for suspect applications.
If your Mac still fails to sleep in a clean user account, you should see if you have a setting in the Energy Saver System Preferences that would cause the system to wake. Under the Options tab uncheck anything under the “Wake Options” section. Also click on the Schedule button and make sure that there aren’t checked items in that section.
I hope that gets you going it the right direction
Jacob
Which hard drive case will work for my iBook?
Hi Jacob, I hope you may be able to help…
I have an iBook G3 that has recently packed it in. I’m looking to transfer my data from it to my new MacBook. What HDD case do I need to get to house my ‘IBM Travelstar’ 30GB, 2.5″/9.5mm, ATA/IDE, 4200RPM hard drive?
I hope I haven’t left any information out…
Cheers,
Lachie
There are a few drive adapter cases out there that will probably work well for you but I would suggest just getting a Universal Drive Adapter cable. This will not only work on your used iBooks hard drive but also let you use it on almost any other raw drive you come across.
I have one in my tool box and it is invaluable. If, however, you would rather have a full hard drive enclosure then look at this nice budget unit that will create a permanent home for your old Apple computer hard drive.
Hope that helps,
Jacob
There are three messages that I am unable to delete in my mail.
There are three messages that I am unable to delete in my mail, any suggestions? After I delete them they go gray.
Thanks,
Bruce
There are two ways to handle the deleting of unwanted email within Apple Mail. You can move mail to a Trash folder until it is time to permanently remove the messages, or you can keep them in your Inbox until they are to be removed completely. Deleted messages will remain in the Trash until they are permanently erased, as specified in Mail preferences. If you want to empty the trash early, you can Right click or [Control] click on the trash icon and select “Erase Deleted Messages.”
In Mail preferences, under the Accounts tab, you can specify for each mail account to not “Move deleted messages to the Trash mailbox” by un-checking the checkbox. Messages remain in their original location after you delete them, and are shown dimmed or are hidden. To show or hide deleted messages, select “Show Deleted Messages” or “Hide Deleted Messages” from the View menu.
You will probably want to select the “Hide Deleted Messages” options to get rid off those grayed out messages.
Hope that helps,
Jacob
Can I install a floppy disk-based application on my G5?
Hardware, Software / 0 Comments
I have been using a Mac Performa as my midi music sequencer for years. The monitor is finally going dim and the computer is getting loud…..
The only outboard adapter I see on the back has a SCSI connection. Can I upgrade to the G5 to transfer the Mark of the Unicorn Sequencing Program from the old Mac Performa via a SCSI cable to USB………? The original program is on three 3.5 disks.
Thanks
Sincerely,
Irvin
In this case it may be easier to get a Floppy Drive for your G5 iMac, opposed to trying to connect your used Mac to this newer one. Fortunately Floppy drives are relatively cheap and will work for transferring files from the old system, in addition to allowing you to install this older application. I have been fond of the LaCie USB floppy drive and think you will like it as well.
Hope this helps
Jacob
I want to get a new Mac - which one should I get?
I’m about to buy a faster Mac up from my Mirror drive door model.
I do a lot of Photoshop and the files are getting quite large at 534 MB to start with before layers, etc… This will be the last Machine I buy for about 5-7 years. Which one should I get to maximize my dollars and time?
As they upgrade the Mac OSX and Adobe upgrades PhotoShop and Lightroom right along with it, I need to keep up with that, so I tend to err on the side of caution and want to get a pretty late Mac Pro, but if I could save some money…
The latest Mac Pro’s are so fast, that I lean towards them, but at $2700 for a dual Quad core, it’s getting pricey. What does Jacob think?
- Leo
A Mac Pro of nearly any generation should last you a considerable amount of time. Very few of them have made there way to service, which is a pretty good indicator of the quality of this generation of Mac. I also like to mention that an iMac can handle some of the pro photography tasks you are going to use your computer for. It may seem under powered for you, but I have had a good deal of success with a iMac as the workhorse of my office. It is essential that you get a color accurate external display for your iMac to, not only extend the screen real-estate, but to counter the color distortion of the glossy display.
Not many people have traded in a Mac Pro and few are returned as Open Box units, so deals are hard to come by. For expandability and overall performance, an entry 2.8GHZ Quad-Core Mac Pro should treat you well for many years.
I hope this helps but I am sure that you many need to spend some time on the phone with a PowerMax sales person to find the best value Mac Pro.
Jacob
Is my digital camera compatible with my Mac?
Hardware, Networking / 0 Comments
I have a Emprex DSC 3380S camera that I used with my PC. I recently bought a used G 4 and when I plugged the camera in, it seemed to work fine, as far as downloading the photos. But the next time I tried it, the photos came up RAW. Then the next time a window came up that said no Image Capture device connected…now I can’t get past that, though I’ve tried the reboot procedures suggested in my manual…any thoughts?
Rand
Some of these off brand cameras are hard to deal with because they were never designed to work with Mac computers and they are so obscure that Apple did not build specific support for them into the Mac OS, as they do with more popular cameras. This is not to say that your camera will never work again, it is just not going to be easy to find specific info on your camera’s Mac connectivity.
This Emprex camera you are using charges from the USB connection. It could be this charging operation that is causing the problem. Not all G4 Macs had USB 2.0 ports on them and and that is likely going to be the requirement of this camera. Not that this camera needs the extra speed but a USB 2.0 port provides more power than the older USB 1.1 port. A good test would be to fully charge this camera from another computer that has USB 2.0, or a well powered USB port, and then check to see whether it properly mounts on the Apple Mac.
The other option would be to try removing the SD memory card from the camera and use a universal card reader to transfer the photos over to the Mac.
Hope this helps
Jacob
Do you have to have an Apple monitor?
Do you have to have an Apple monitor to display my Power G5 Tower or can I get another brand computer monitor?
You have many monitor options that will work with a Mac G5 Tower. The best kind of display to look at would be a DVI based LCD monitor. Almost any of these 20″ displays will work well with your G5 and many are priced to fit a tight budget. The Apple displays are certainly nice but not everyone needs that exact quality of display.
Hope that helps,
Jacob
Kernel panics and freezes on my MacBook Pro - help!
Jacob,
For the last month, I’ve been having frequent kernel panics and freezes on my MacBook Pro (2.33 GHz, OS 10.5.5, 4 GB Ram). I know these symptoms are often associated with some kind of hardware issue – internal or external. These crashes occur with or without my peripherals attached, or with NO peripherals attached. Some crashes occur in the middle of typing an email; some occur when booting up (right at the log-in point).
I have done a lot of experimenting trying to find the source of the issue.
- Tested externals – USB keyboard, Apple display, Epson inkjet printer, USB Hub, USB cables, FireWire cables, 3 backup HD’s, etc.
- Replaced RAM (upgraded from 2 GB to 4 GB (tested with “Memtest”)
- Zapped PRAM
- Safe Booted to “clean” test Account
- Added air space between backup HD’s to allow them to run cooler
- Ran Disk Warrior, FSCK, Applejack, Techtool Deluxe
- Re-installed OS 10.5.5
Nothing I did helped. I took it to our local “Mac” store’s tech support guys. After 3 days of testing in their shop, it has not crashed. They have contacted Apple engineering support to get help with identifying the source of the freezes. My guess is the Logic Board has gone bad; but I really don’t know.
Any thoughts or suggestions?
Cheers,
Mac
In this case you have done much of the troubleshooting I would have suggested. I would not rule out the RAM as a cause though, and it would not be a “bad RAM” issue but a problem with the slot or amount of RAM. Your model Macbook Pro only supports 3GB of RAM although it will see all 4GB installed. Try running with a single stick of Apple original RAM installed. When you get a failure, move the stick to another slot. If it fails then repeat with another RAM stick, each time running in just one slot.
Also I assume that with the “re-installed OS 10.5.5″ you did an Archive and Install. If you did not, that full Archive and Install Process can work better than a Combo Update reinstall. I would also suggest that you run the Apple Hardware Test off the install DVD. You restart your system holding down the [D] key with the install disk in the drive.
Hope that helps, some.
Jacob
How can I get my iMac’s headphone jack working again?
Dear Jacob,
I bought an iMic because my iMac’s headphone jack stopped working, and I learned that sound output from a CD was much better through an iMic. First problem: some sound came out of my external speakers; some came out of the internal speaker. Second problem: Switching back to Built-In Output in my System Preferences, Apple Mail stopped producing its New Mail and Message Sent sounds.
The headphone jack stopped working when the iMac was stolen and returned. Possibly the thief damaged the jack, or maybe the circuitry, trying to hook it up.
Any ideas?
- Gray
The iMic is a very decent solution to broken internal audio ports on your Mac computer. The only issue is that the internal headphone jack may have an intermittent short in it that signals your Mac that you have earphones connected. The Mac was engineered so that headphones would override all other audio settings. It is possible that the tip of a 1/8th inch plug is stuck in the headphone jack. Use a flashlight to look inside that port and compare it to the mic port and see if you can identify any foreign material stuck in the port. If you find something, use a paper clip to try and remove it.
Hope that helps,
Jacob
iMac screen lines - what can I do?
Displays, Hardware / 0 Comments
I’m wondering if Apple ever took responsibility for these irksome lines??
After my G5 iMac developed a bunch of these lines, they told me at the local Mac shop I’d have to replace the screen. After three months (and almost $600 later) the new screen was out of warranty and developing new lines, mainly on the right-hand side.
Now there are about 23 of them.
Bob
There was only one Repair Extension program for the G5 iMac that I know of and that covered the logic board and power supply. That program is over now but it would not have required the replacement of the LCD. You may be able to convince Apple that this is an unacceptable product lifespan for your iMac and would like them to consider other options, I just do not know how successful that will be. If the LCD work was done by an Apple Authorized service center you should have enough justification to a least start a conversation with Apple Support.
Sorry to hear about your problems and I hope it works out for you.
Jacob
Is there a global solution for maximizing the application window on a Mac?
Software, System Settings / 0 Comments
Hi Jacob,
Is there a global solution for maximizing the application window on a Mac? I have downloaded Jacobimizr from the Apple website. OK so that works with Finder. I have Googled and seen solutions for Firefox and/or Safari, but that is still an incomplete solution. I’m looking for a global solution. I like a full window because it presents to me “a canvas” on which to develop my content (text, numbers or graphics) without distraction. I don’t want desktop photos and icons and subordinate application windows cluttering the view. I don’t like constantly “stretching the window a little at a time” as I add content to the application or document window. I don’t confusion between which app has “focus” — but whose content window is minimized down on the Launchbar – while another content window is visible over the desktop – but the application is running in background; I just want a full window NOW; once and for all.
Thanks for your help and assistance.
Doug
Well my friend, you are not alone in desiring a Jacobimize feature in OS X. The problem is that Apple does not share that opinion and does not even include it as part of its Human Interface Guidelines. OS X has a Zoom button that has many different functions based on the application. It is the little [+] button on top of most windows (Depending on your preferences, it may be Green). This is often used as a toggle between the default window size and the User specified window size. Full screen is only possible if the Application programmers decided to include it. This is one of the reasons I use WriteRoom for composition of long form text.
All the solutions that others have engineered to Jacobimize windows will work most of the time, but not universally as you have found. Unless Apple changes the way the Apple computers Mac OS functions you will have to make do with the lack of a true universal Jacobimize feature. There is hope from an unlikely place though. If the iPhone can be any indication on the direction Apple is taking the OS interface, we may soon see a desktop OS without windows. Just buttons and a navigation dock.
Sorry I do not have better news for you,
Jacob
My PowerBook won’t come out of sleep mode…
Laptops & Notebooks / 0 Comments
Help! I purchased a certified pre-owned PowerBook 14″ aluminum in July from PowerMax. Yesterday I let it go into sleep mode and now cannot get it to come out of sleep mode. It won’t restart or anything else. I’ve tried using the power button, various key combinations, the touch pad, and I even removed the battery. Even with the battery out, the slowly pulsing light on the latch button for the display continues to pulse. Is my machine already useless? Please let me know if there is anything I can do to get it out of this condition, and then how to prevent it in the future. Thanks.
In most cases holding down the power button for a continued time will force your Apple Mac to shutdown. It is not good to do often, but this procedure is intended to be an emergency off option. If that fails to work, then your only other option would be to remove the battery and power cord and repeat the power off option of holding down the power-button until the sleep light on the front stops glowing. Because the power button is in the upper right hand corner and it is not always certain that the button is fully depressed, try pinching the button down. Use your right thumb to press the button and have your right pointer finger underneath the laptop, directly below your right thumb. This way you will be able to maintain the button press and signal the shut down. After it is shut down you should follow the linked procedure for a PMU reset and then power-up the computer again.
Hopefully the PMU reset should prevent you from suffering through this problem again.
Jacob
Why does the newer iPod classic have less storage than the previous one?
Why does the newer iPod classic have less storage than the previous one - 120GB vs. 160GB? Should I buy the older or newer iPod classic?
Apple’s update to the iPod classic was “classic Apple” and left many people scratching their heads. It is hard to imagine that having fewer options is better for the consumer but that was the gist of this change. What really happened was that the under-performing iPod Classic 160GB was cut from the iPod lineup and the 80GB model got an upgrade to 120GB. You realize this when you consider size. With iPods there is size, “how much music can this hold” and then there is size, “how big is this thing.” The 80GB iPod Classic is the same physical dimensions as the 120GB iPod Classic, allowing it to use all the same accessories. Apple could have kept a 160GB Classic but was unable to make it hold more music via a larger hard drive. The capacity of the physically larger 160GB iPod was too close to the upgraded “smaller” in physical size iPod Classic. Considering the similarity in storage size, but the difference in accessories, Apple opted to just eliminate the confusion and drop the heftier iPod. Cleaner product offerings, but fewer options.
We also have to understand how the iPod Classic fits into Apple’s idea of the future. Apple design is moving towards touching and not scrolling: big glass screens like the iPod touch and not little plastic shields over smaller LCDs. If only the Classic iPod did not sell so well Apple could just kill it altogether but we silly consumers just love the things. So I recommend ignoring Apple and their minimalist direction and get the iPod that fits you, and that sounds like the 160GB iPod classic. Get ‘em while they last.
Hope that helps,
Jacob
2.4GHz or 2.0GHz MacBook - Which is a better value?
Laptops & Notebooks, New To Macs / 0 Comments
I’m getting my first Mac for college work. I’m planning on going into graphic design, and my parents have offered $1600 towards the cost. If I get the new Mac with 2.4GHz, my final cost comes to just over $1900; but if I go with the 2.0GHz its just over $1700. That’s a fairly big difference. My question is, is there a noticeable difference between the two processor speeds? And will it have a big impact on my computing? As I said, I’m going into graphic design, and I plan to do some gaming. Which should I go with?
The processor speeds are not going to impact your graphics performance like the MacBook’s integrated GeForce 9400M video chipset will. This is a substantial improvement over the previous generation MacBook’s video capabilities but may fall short of the 3D rendering power most games demand. If you are at all interested in the previous generation of MacBook Pro, then you should look at this 2.4GHz MacBook Pro for $1,599.
This may not have the sexy and rugged design of the new Unibody Mac laptops, but this is at its heart the power you need for gaming and graphic design. If though, you are after the latest and greatest then the 2.4GHz Unibody MacBook is in your budget.
Use your money to buy the best processor-equipped laptop now, and upgrade the hard drive and RAM later. You can always upgrade those things later but it is almost impossible to upgrade a processor in a MacBook after you get it home.
Hope that helps,
Jacob
Is Word for Mac compatible to MS Word?
Is Word for Mac compatible to MS Word? In other words, could I send files from Word for Mac to owners of MS Word?
Therese
You most certainly can share Word documents between PC and Mac versions of the program. The interface looks different but the document types are cross compatible.
Jacob

